Travel Insurance Reviews TravelSafe
TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.
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The trip included a
cruise
tour
TravelSafe
Classic
Did not need to use the plan, so not sure how good coverage would have been, but it was worth the peace of mind.
Adrianne C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
Don't leave home without it!
Thomas M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Basic
I'm grateful that I didn't need to file a claim. My husband has several health issues and having this insurance gives us peace of mind when we travel.
Susan S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Basic
Did not need to use the insurance, but I have previously. Good piece of mind for a reasonable cost.
Douglas E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Classic
The proof of a plan is what happened when you need it, not just when you purchase it and don't have a claim. I feel this plan is too costly. It appeared to cover our major concerns for travel but again the proof is in what happens when you need it. I accidentally called the Claim phone number last year when I had a question and the representative had an attitude of being irritated to be bothered -- instead of wanting to help me, she wanted to make it difficult -- it was like I feared it would be and when she realised I had just called the wrong number with a general question, she still maintained her "you're getting little to no help from me" attitude. I hope she was the exception but how would anyone know?
Nancy M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Classic
I thought 5 months was too long to receive my claim money.
Paul F. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Carol
Dear Paul,
Thank you for providing us with honest feedback. Learning about the individual experiences of our travelers helps us better shape our products and services. You are correct – 5 months is too long for a claim to be paid, and we are very sorry this has been your experience.
We are working on improving our claims process with our claims administrator, Trip Mate, so we can pay claims in a timely manner. Hopefully this one experience hasn’t prevented you from using us in the future.
Sincerely,
Amanda Hand
Marketer
Team TravelSafeJun 13,2018
The trip included a
cruise
tour
TravelSafe
Classic
Not much to say. This plan covers all our needs, and is very reasonably priced. We just "set it and forget it". I will be purchasing it again in a couple of weeks to cover our next cruise.
AlanOK J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
How can you really rate these plans if you do not have to file a claim? Fortunately we did not have to file a claim. If we did file a claim with the insurance carrier we could then offer a better informed review.
Robert R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic Plus
Did not have to actually use the plan...cannot really offer accurate review...
Ty E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
I I felt I had chosen the best insurance and had all my questions answered about my coverage as I added things that needed to be insured. I asked many questions and always received quick, helpful responses. We have been on many cruises and learned through the course of the trip of people falling, having a heart attack and being evacuated and on this lasted trip, an injury needing blood donors so having this insurance hopefully would have made an emergency medical problem less costly as well as covering g any one of the things go wrong.
Barbara S. would
recommend this plan to a friend or relative.
Since the company is diligently working to improve your claim experience, TravelSafe has reviewed your phone call with their Trip Mate team. Here is their response.
----------------------------
Dear Nancy,
Thank you for reaching out and providing TravelSafe with feedback regarding your claim. We apologize for the delay you’ve experienced. In order for a claim to be processed, we must receive all necessary documentation. In this case, we were missing the necessary claims forms from you. However our Claims Administrator, Trip Mate, should have notified you of this issue much sooner. For that, we apologize and would like to resolve your claim as soon as possible.
Once we receive the necessary claims forms from you, we will work to expedite processing. “Again, we are sincerely sorry for the inconvenience and will work hard to earn your business in the future.
Sincerely,
Amanda with Team TravelSafe