Travel Insurance Reviews TravelSafe
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The trip included a
cruise
tour
TravelSafe
Classic
Thankfully, I didn't have to file a claim but I appreciated knowing that I had coverage should I need it.
thomas K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
We cruise frequently and have been purchasing Travel insurance for many years. After comparing a number of policies we have come to the conclusion that TravelSafe Classic offers the best coverage in it's class at a very competitive price.
Earlier this year on the 3rd day of our 20 day cruise we got the word that a very close relative had passed away and we had to rush back. This experience exposed the strengths and weaknesses of this plan. The process of filing claim was simple and according to the acknowledgment of the receipt of the claim I was to receive a decision within 14 days. After not having heard anything for almost a month I contacted TravelSafe who told me that they were just the agents for the US Fire Insurance and claims are handled by TripMate. Unfortunately there are a lot of negative reviews about TripMate and I experienced some of the same problems. Most of the time their phone would ring for a while and then disconnect the call, other times they would put me on hold for as long as an hour and then hang up. A few times I got the option to leave a message with a promise of receiving a call back within a few hours but no one ever called back. At least four times I managed to actually talk to an agent, each time they would take my information and promise to get back to me the next day but never heard back from any of them. After two and a half months of not getting anywhere with TripMate I requested assistance from TravelSafe who contacted TripMate on my behalf and within 2 weeks my claim was processed. In the end it took about 3 months and I received the full value of the benefits I had purchased. I am not sure how much longer it would have taken had TravelSafe not intervened. In spite of our frustrating experience with TripMate we just purchased TavelSafe Classic Plan for our upcoming cruise because it provides excellent coverage at a reasonable cost and I am told that TripMate is working on improving it's customer service.
On a side note, InsureMyTrip claims that if you purchase a policy through them they act as an advocate on your behalf, however, it was my experience that all InsureMyTrip did for me was to give me the telephone number of TravelSafe.
Earlier this year on the 3rd day of our 20 day cruise we got the word that a very close relative had passed away and we had to rush back. This experience exposed the strengths and weaknesses of this plan. The process of filing claim was simple and according to the acknowledgment of the receipt of the claim I was to receive a decision within 14 days. After not having heard anything for almost a month I contacted TravelSafe who told me that they were just the agents for the US Fire Insurance and claims are handled by TripMate. Unfortunately there are a lot of negative reviews about TripMate and I experienced some of the same problems. Most of the time their phone would ring for a while and then disconnect the call, other times they would put me on hold for as long as an hour and then hang up. A few times I got the option to leave a message with a promise of receiving a call back within a few hours but no one ever called back. At least four times I managed to actually talk to an agent, each time they would take my information and promise to get back to me the next day but never heard back from any of them. After two and a half months of not getting anywhere with TripMate I requested assistance from TravelSafe who contacted TripMate on my behalf and within 2 weeks my claim was processed. In the end it took about 3 months and I received the full value of the benefits I had purchased. I am not sure how much longer it would have taken had TravelSafe not intervened. In spite of our frustrating experience with TripMate we just purchased TavelSafe Classic Plan for our upcoming cruise because it provides excellent coverage at a reasonable cost and I am told that TripMate is working on improving it's customer service.
On a side note, InsureMyTrip claims that if you purchase a policy through them they act as an advocate on your behalf, however, it was my experience that all InsureMyTrip did for me was to give me the telephone number of TravelSafe.
Pervez Z. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic Plus
I have purchased travel insurance in the past but never filed a claim. In 2017 me and my wife planned to take a Mediterranean cruise and I purchased insurance from TravelSafe. Shortly after we put down our deposit and purchased plane tickets we found out my wife was pregnant. Since she would be in the third trimester at the time of the cruise, we decided to cancel our plans. I filed a claim with TripMate (they process the claims for TravelSafe) under the "cancel for any reason waiver" since pregnancy is not a covered medical condition.
Pros: As specified in the insurance contract, they did reimburse us for 75% of the cost of our plane tickets and trip deposit. Also, their price was reasonable relative to the other plans I looked at when I was shopping for trip insurance.
Cons: It did take them about three months to process the claim and for me and my wife to receive a check, even though it was a relatively simple claim. I don't know if that's standard for the industry. I didn't think the amount of paperwork was unreasonable, but I found it odd that they made me submit a bunch of tour information and then asked our travel agent for the exact same material. Luckily, our travel agent was willing to answer their questions and provide the information, even though we did not purchase the policy through her. If our travel agent decided not to answer their questions would we still have had our claim approved?
Pros: As specified in the insurance contract, they did reimburse us for 75% of the cost of our plane tickets and trip deposit. Also, their price was reasonable relative to the other plans I looked at when I was shopping for trip insurance.
Cons: It did take them about three months to process the claim and for me and my wife to receive a check, even though it was a relatively simple claim. I don't know if that's standard for the industry. I didn't think the amount of paperwork was unreasonable, but I found it odd that they made me submit a bunch of tour information and then asked our travel agent for the exact same material. Luckily, our travel agent was willing to answer their questions and provide the information, even though we did not purchase the policy through her. If our travel agent decided not to answer their questions would we still have had our claim approved?
Matthew S. would
recommend this plan to a friend or relative.
-
Carol
Special thanks to your travel agent who assisted you in gathering the necessary documents. Although we cannot predetermine a claim, you could also have requested assistance from a claim advocate at InsureMyTrip who would have acted as your intermediary during the claim process.Nov 18,2017
The trip included a
cruise
tour
TravelSafe
Classic
Comprehensive Peace of mind....
Trust me..... have had to use it twice over the years, once one day before cruise with death of parent
Trust me..... have had to use it twice over the years, once one day before cruise with death of parent
Steven B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
I didn't need to use the plan at all. I purchased it for my Disney Bahamas cruise after all the hurricanes lined up right before I was to set sail. It was nice to have the piece of mind that I had it if I needed it, but it was a bit expensive. I'm sure I wouldn't be saying that if I had needed to use the coverage though.
Gwendolyn N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
You should all know the story by now -- I had to cancel for work reasons and you would not cover my airfare costs. You denied my claim and denied my request for partial reimbursement. I would never use you again.
Cathy F. would not
recommend this plan to a friend or relative.
-
Kyle
Thank you for your feedback on this plan.
The TravelSafe Classic policy automatically includes the Cancel For Work Reasons rider which provides Trip Cancellation and Trip Interruption coverage in the event your approved time off is revoked from your employer.
"You, Your Traveling Companion or a Family Member traveling with You is required to work during Your Trip. A written statement by an unrelated company official and/or the human resources department demonstrating revocation of previously approved time off will be required. You, Your Traveling Companion or Family Member cannot be a company owner or partner;"
Please feel free to contact us at 1-800-487-4722 if you have any further questions or concerns.
Oct 06,2017
The trip included a
cruise
tour
TravelSafe
Classic
Its good to have piece of mind knowing I will be protected should I need to use it.
Brandon N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic Plus
Sorry for slow review. We had to cancel this trip due to a family medical issue. We got InsureMyTrip.com involved to assist us in getting the Insurance Company to address our claim after It seemed to stall. You guys were successful in resolving our claim within a short time after you were contacted. Thank you!
Edward J. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Classic
I had a fairly simple claim for medical services rendered by the Medical Center on the cruise ship. The claim process required downloading several documents which I thought the insurance company should have had, e.g. proof of payment of the premium. After downloading all the requested documents, I was informed the processing time would be 20-25 days. The actual time from submission of claim to receipt of payment was 45 days. I would give this company a grade of B to B+.
Sara D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Classic
Luckily I didn't have to claim the insurance but I would recommend strongly for anyone who is unsure situations. Customer staff was very knowledgeable and friendly recommending just the right plan.
Anthony K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful