Travel Insurance Reviews for AXA Assistance USA Silver


The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.

To learn more, see the AXA Assistance USA Silver product page.

Customers rate the AXA Assistance USA Silver plan
(4.46 out of 5)
based on 316 ratings and reviews.
96% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
AXA Assistance USA Silver
Too expensive compared to what others on the same trip paid.
Wiliam P. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
    Photo
    Thank you for your comments on pricing. Your policy premium was determined by the age of the travelers, prepaid and non-refundable cost of trip, length of trip and (on some plans) destination. You actually selected the second least expensive Comprehensive plan that was offered on our website. Your policy cost was approximately 10% of your total policy cost which is actually in range for your age group.

    In the future, you may wish to call us at 800-487-4722 to assist you in selecting a plan with the most competitive pricing.
    Jan 28,2016
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jan 29,2016
AXA Assistance USA Silver
Luckily, I can't comment on the most important part of the plan: its use. The purchasing procedure, however, was a snap!
Joseph H. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Silver
Not possible to write a review when we did not need to file a claim. Any of the above star ratings are not meaningful.
Harry M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Silver
The service was somewhat slow because of my confusion as to where to send the claim. But I am satisfied with the outcome. I think the company was fair and I will recommend this service to anyone in the future.
Charles P. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
Didn't use it, but was glad to have the coverage for this very expensive trip. Wouldn't travel without it!
Helen B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jan 21,2016
AXA Assistance USA Silver
My suitcase was 24 hours late when I returned from my holiday. I called for a claim form and explained my 24 hour baggage delay, the operator on the phone stated that the coverage for baggage delay was for purchases made, I told the operator that I didn't need to make purchases as I was already at home but I wanted to claim the $100 for 24 hours delay. I wasn't able to claim as I made no purchases, I was disappointed on the wording of the insurance coverage.
Colin W. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
    Photo
    Thank you for your review. We are always appreciative of comments from our Insureds that can assist fellow travelers.

    As you indicated in your review, Baggage Delay coverage in Comprehensive Travel Insurance plans reimburse you for the additional expenses that you incur during the trip due to a covered Baggage Delay. Since you did not make any purchases, there were no additional expenses so there would be no reimbursement under Baggage Delay.
    Jan 16,2016
  • Crystal
    AXA Assistance USA
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    Thank you for taking the time to provide a review of your purchase. We apologize for any confusion with the policy benefits which may have occurred. We appreciate your comments and continually use customer feedback to improve our products and service. We hope you will consider us again for future travel.
    Jan 18,2016
The trip included a
AXA Assistance USA Silver
Did not use.
Carole D. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
We had to cancel our trip when we both got the flu. After sending in the appropriate forms, AXA responded quickly with our approval.
Robert K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
We had to change some parts of our reservation and there was no way to contact the AXA customer service to alert them. If we had had a problem while on the trip perhaps you wouldn't have covered us since there was a change. You should make it easier to contact someone in the event of changes or questions.
Wasana K. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were not able to amend your policy to reflect itinerary changes. In most cases, a policy can be amended if InsureMyTrip or the insurance provider is notified before the scheduled departure date. InsureMyTrip is open and available by telephone and email Monday- Friday 7am - Midnight EST and Weekends from 9am - 9pm EST. Our phone number is 800-487-4722 and our email address is customercare@insuremytrip.com. AXA Assistance USA is open and available Monday-Friday from 8am - 7pm EST. Their phone number is 888-647-4295 and email address is ustravel@axa-assistance.us. If possible, it is best to call InsureMyTrip so that we can quote the requested changes and advise if there is an increase in premium. In the instance in which neither InsureMyTrip nor AXA Assistance USA is open, please send an email requesting the specific changes you would like to make. The time stamp of the email will be honored. Please note, policies cannot be amended after the trip departure.

    Thank you for your business. Please let us know if you have any questions or concerns.
    Jan 07,2016
The trip included a
AXA Assistance USA Silver
I purchased identical plans for Thanksgiving and Christmas vacations out of the country. Due to an airline mechanical failure I missed one night of my Thanksgiving pre-paid resort stay. The claims adjusters were very prompt in reviewing and approving my claim (less than $200) and I have already received the check. The airline covered hotel and meals because it was mechanical failure but if the delay had been due to weather, those items would not have been covered and the $500 delay coverage would not have been enough to pay for those items as well. It is just insurance and I was willing to self-insure for those incidentals. Before you leave the airport make sure to get the form from the airline certifying the reason for the missed or delayed flight. You will need it for your claim.
Ronan L. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are happy to hear your trip insurance plan provided you with the coverage needed and were satisfied with the claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Dec 30,2015
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