Travel Insurance Reviews for AXA Assurance USA Silver

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.

To learn more, see the AXA Assistance USA Silver product page.

Customers rate the AXA Assistance USA Silver plan
(4.49 out of 5)
based on 87 ratings and reviews.
96% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
AXA Assistance USA Silver
I am 81 and my traveling companion is 85. I insure my trips to have coverage in the event that unforeseen medical issues arise and require cancellation or other interventions. It gives me great peace of mind. The plans can be as comprehensive as needed, and allows the buyer to purchase coverage levels that fit their budget. It is nice to know that the insurance is there if I need it. I am actually happy that I don't have to use it, as that means we made it through the trip.
Mary-Pat C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
You only know how good a plan and the company behind are when you have a claim. We had no claim, thankfully, so we cannot evaluate the plan or company.
William L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
At the last minute I had to have surgery and was not able to go on the trip. Besides being heartbroken over missing a trip, we were also concerned about the insurance claim. I am happy to report that we received our check and we plan to take another cruise and use AXA insurance again. This time we will not make a claim because we are going no matter what!
Diane J. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
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Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
Just had the secure feeling that we had coverage.
Charles E. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
Glad I had this plan just in case.
Elizabeth O. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
Plan provided good coverage at a fair price.
James H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
I was happy that I found AXA through my online research because it covered what I needed, and the customer service representatives were very professional and helpful.
Linda G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
We did not have to file a claim, but made note of the following for future trips. We almost missed an international flight connection due to long lines at passport control. This would have cause a delay, resulting in purchasing of 2 new air tickets, food, and lodging. After returning home, I contacted AXA to see if that would have been a covered event and was told it was not covered. It is something for everyone to be aware of and I will investigate other options for my next trip.
Richard F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. You raise a terrific point which will be helpful to fellow travelers. Comprehensive travel insurance policies are designed to cover an extensive list of unforeseen events for Trip Cancellation, Trip Interruption, and Travel Delay. However, not all potential risks are covered. The AXA Assistance USA Silver plan covers the following hazards for Travel Delay:

    (a) Any delay of a Common Carrier (including Inclement Weather);
    (b) Any delay by a traffic Accident en route to a departure, in which You are or a Traveling Companion is directly or not directly involved;
    (c) Any delay due to lost or stolen passports, travel documents or money; quarantine; hijacking; unannounced Strike, Natural Disaster, civil commotion or riot;
    (d) A closed roadway causing cessation of travel to the Travel Supplier or destination of the Covered Trip, and substantiated by the department of transportation, state police, or other like authority;
    (e) Severe storms that cause a route closing validated by the National Weather Service records and local Department of Transportation records;
    (f) Avalanche that delays You from reaching Your destination or Your primary residence when returning home; or
    (g) Landslide that delays You from reaching Your destination or Your primary residence when returning home.

    The above list is extremely inclusive, but does not include scenarios such as long lines at an airport. In fact, we may not offer a plan which would cover this specific event or other similar events for Trip Interruption or Travel Delay. Please keep in mind, the terms and conditions of each policy will differ. Please refer to policy certificate to learn about how your policy benefits work. If you have questions regarding our travel insurance products or have general coverage questions, please call us at 800-487-4722.
    Jun 12,2015
  • Gina Sullivan
    AXA Assistance USA
    Photo
    Additionally, the Missed Connection benefit available through the AXA Assistance USA Silver Policy offers coverage when the missed connection is the result of a delay of 3 hours or more caused by a Common Carrier. In this case, the delay at the security checkpoint itself would not constitute a covered peril.

    MISSED CONNECTION
    We will pay the benefit shown in the Schedule of Benefits if You missed Your Covered Trip departure due to cancellation or delay for 3 or more hours of all regularly scheduled airline flights due to Inclement Weather or any delay caused by a Common Carrier. Benefits of up to the amount shown in the Schedule of Benefits are provided to cover additional Transportation expenses needed for You to join the departed Covered Trip. Coverage is secondary to any compensation provided by a Common Carrier. Coverage will not be provided to You if You are able to meet Your scheduled departure but cancel Your Covered Trip due to Inclement Weather.

    We would be pleased to assist you with any additional coverage related questions.

    Thank you for your business.
    Jun 17,2015
The trip included a
AXA Assistance USA Silver
Weather can and does reek havoc with travel plans. Because of a thunderstorm over Raleigh I had to spent the night in Newark. All I needed to get was an irregularity report, which was no trouble. I was re-booked on a flight to Raleigh for the next day. The claims process was easy to follow. SO glad I had this insurance.
Joan S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
The coverages are suited to my requirements. InsureMyTrip has only A rated companies, and the comparison is easy. Your customer service representatives are very helpful.
Pamela S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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