Travel Insurance Reviews AXA Assistance USA Silver

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.

To learn more, see the AXA Assistance USA Silver product page.

Customers who have rated the AXA Assistance USA Silver plan
4.45 out of 5
185
ratings and reviews
94%
recommended
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Cruise
Filed claim
AXA Assistance USA Silver
Did not have to file a claim, so cannot evaluate the claims service.
Terence S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Silver
Good coverage-wish it were a bit less expensive.
Allen K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jun 27,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
The problem with this insurance and apparently all of them is that we do not need medical or evacuation coverage--I wish they would just sell trip interruption, baggage loss, change of plans and so forth separate from the medical coverage. Or at least offer that as an option.
Kathryn R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jun 27,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
You did well for our friends on the Vantage River Cruise: May 13 -24, 2016.
Robert James D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Fortunately we never had to file a claim, but knowing we had the insurance at a reasonable cost was comforting for peace of mind. Especially as we booked and paid for the travel more than 9 months in advance of the trip departure.
Patrick P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 20,2016
The trip included a
tour
AXA Assistance USA Silver
The older you get the more expensive it gets. I understand that BUT it made me have second thoughts. I wonder what the rate of plan usage for folks over 70 is to justify the high price. I thing it comes close to a rip off for senior citizens
Coralie C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jun 20,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
I thought I was going to cancel my trip due to a serious and sudden family illness. I called and the c s rep answered all my questions and told me what was required in order to get a trip refund.
I did not have to cancel but it was good to know that I had help if needed.
Pamela H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy we were able to assist you and ultimately you were able to proceed on the trip. We hope your family is recovering well from their illness. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Jun 20,2016
The trip included a
tour
AXA Assistance USA Silver
As nothing went wrong, can't comment on overall value of the policy, but it was very easy to arrange the required coverage, and nice to know it was there, if needed.
Marian V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 14,2016
The trip included a
tour
AXA Assistance USA Silver
I have no comment as I did not need to use the insurance.
Suzanne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 08,2016
AXA Assistance USA Silver
Fortunately I didn't need to use the plan but it did give me the piece of mind that it was in place if need be.
Susan M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 06,2016
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