Travel Insurance Reviews Plan Types Plans
Generali Global Assistance
Standard
Didn’t use it but it provided great peace of mind.
Lee B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I did not need to use the plan and for that I am great full.
Janet H. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Lost my sunglasses. So, the one thing I needed coverage for.... did not cover me. I’m sad
Rose S. would not
recommend this plan to a friend or relative.
-
Carol
It is unfortunate that International Medical Group denied your claim, but Baggage coverage does not cover lost sunglasses under any of our plans.Oct 23,2018
Travelex
Travel Basic
Although I did not end up needing to file a claim, it was reassuring knowing coverage was there if needed.
Mary C. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
Fortunately I didn't have to use the plan. It would have addressed my needs.
Helena K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
It took me five months to achieve final resolution of my claims against my policy. The final resolution was satisfactory, but Generali's attention to detail and responsiveness were very poor. Their initial payment on my trip interruption coverage was incorrect; they failed to understand that the total cost of the trip that I provided them was per person, not for the two of us combined, and so the payment was much lower than it should have been. They identified my "claim representative" soon after my initial contact, but several e-mails and phone messages to this person went totally unanswered. When I finally managed to speak to someone who could resolve this issue, it took only moments for me to explain the discrepancy, and for them to acknowledge that I was correct, and that the documentation that I provided had been sufficient and quite clear. For the medical claim, once again, their initial calculation of the payment due me was wrong; they had misread the Explanation of Benefits statement that I provided, reading the amount covered by my primary insurance as being the amount of my out-of-pocket expense. So I had to contact them again. When I finally got to speak to a real person, it took only moments for me to explain their error to them and for them to acknowledge it. After this they corrected the calculation and sent me a check for the correct amount.
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
Richard S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
We appreciate your posting a review and agree that five months is a long time to awaiting processing of your claim. We forwarded your comments to Generali who appreciates all opportunities to review and improve their claim processing. However, InsureMyTrip would also like to bring our "Anytime" Advocates to your attention:
"The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates® will support you with the process if you feel a claim has been unfairly denied."
We encourage our customers to take advantage of this service if necessary by calling us at (800) 487-4722 to request an advocate's assistance.Oct 23,2018-
Carol
IMT
We also received this response from Generali:
"Thank you for your review, we're sorry to hear about your negative experience and apologize for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing higher than normal claims volume as a result of the recent adverse weather events which is affecting our turn times, and overall volume. We value your feedback, please contact (800) 348-9505 or [email protected] if you have any further questions."Oct 26,2018
-
WorldTrips
Atlas International
I did not need to use the coverage. The cost seemed very reasonable.
Meghan C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard Basic
Didn't have to use it.
Linda D. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
I am happy with the plan personal touch and happy that I don't have to use. Thanks.
Clarissa V. would
recommend this plan to a friend or relative.
The trip included a
cruise
AIG Travel
Travel Guard Basic
We purchased travel insurance for a cruise of the Eastern Mediterranean for late September. Unfortunately, my wife came down with some medical problems and we had to cancel. I have seen many reviews that were positive but never had to exercise the policy and a number of reviews that were negative when they tried to collect so I wanted to write a positive experience for a policy that I had to collect on. The true reviews are how a company performs when you have to exercise the policy.
The AIG Travel guard web site was very easy to use to file a claim and was very clear on the documentation needed for validation of the claim. All the documentation could be up-loaded through the web site and I could add extra documentation as needed. After the documentation was complete (it took a day or two to get everything up-loaded) I waited about 2 weeks and got an e-mail stating I was getting a refund for the full amount that I submitted. From reading about problems with collecting on travel insurance, I fully expected to have to haggle with AIG but I did not. I am extremely happy with AIG Travel Guard and will buy only by from them in the future.
The AIG Travel guard web site was very easy to use to file a claim and was very clear on the documentation needed for validation of the claim. All the documentation could be up-loaded through the web site and I could add extra documentation as needed. After the documentation was complete (it took a day or two to get everything up-loaded) I waited about 2 weeks and got an e-mail stating I was getting a refund for the full amount that I submitted. From reading about problems with collecting on travel insurance, I fully expected to have to haggle with AIG but I did not. I am extremely happy with AIG Travel Guard and will buy only by from them in the future.
Gary T. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful