Most regular health insurance plans provide only partial or no coverage while you are traveling in another country. We offer several types of Travel Medical plans providing a range of benefits, such as medical coverage for pre-existing conditions, multi-trip and renewable protection, emergency medical evacuation, and coverage for long-term travel.
To learn more, see our Travel Medical Plans article.
The best way to obtain assistance from the insurance provider is to contact the 24/7 Emergency Assistance company by calling the toll-free or collect-call telephone numbers printed on your ID card or emailing [email protected]. "Upon your request, MEDEX will provide referrals to pre-approved physicians, hospitals, dentists, and dental clinics in the area you are traveling in order to assist you in locating appropriate treatment and quality care."
If the condition is an emergency, please call the local 911 to be taken to the nearest physician or hospital, and then contact the 24/7 Emergency Assistance company as soon as reasonably possible.
Please call us at 800-487-4722 if you have any questions or concerns.