Travel Insurance Reviews AIG Travel Travel Guard Basic
The Travel Guard Basic plan is the most economical of the four comprehensive trip cost protection plans offered by AIG Travel and may be ideal for travelers on a tight budget who want coverage in the event they have to cancel or interrupt their trip. Other coverages include Travel Delay, Medical, and Emergency Medical Evacuation. Options include Accidental Death (Flight) and Rental Car Collision. 24-hour Assistance is included. Leave your Travel Guard insurance review below.
To learn more, see the AIG Travel Travel Guard Basic product page.
AIG Travel
Travel Guard Basic
Always use this company and am happy with their service. Reasonable price and I have confidence in their coverage.
Eleanor I. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Basic
I am very pleased with AIG I had a family member in intensive care and had to come back from my vacation. I lost 11 days of my vacation and filed a claim. Scott assisted me and I was thrilled with his professional manner. He was sincere and helpful and I appreciated that. My family new I came back early and felt bad I had lost so many days of my vacation. Family always comes first and I reassured them I had bought insurance and would try to file a claim. AIG reimbursed me for the 11 days lost and since I told my family a check was sent to me they realize in the future they will purchase insurance on their trips in the future. Some thought the insurance would be a scam, they now see it is definitely worth the extra money. Thank You
Sharon A. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AIG Travel
Travel Guard Basic
Hard to rate AIG and the plan due to ... fortunately... I didn't have to file a claim.
Janet G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard Basic
All my claims were fully covered, even the medical Rx's incurred after we had our emergency return from the trip. Airline costs, medical costs, and lost vacation days due to our illness all covered and paid in full.
John E. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard Basic
Upon landing in PHL, I noticed that United had smashed my double hardcase Sporttube. While there was no damage to the skis, the case was ruined. United wrote up a claim but would only offer me a $75 voucher. I only use frequent flier milage when flying United so the voucher was of no use to me and didn't even cover half of what a new Sporttube would cost. After trying multiple times to reach a representative in United who could help me, I turned to AIG. Their response was courteous and in short time they refunded me the entire cost of the double Sporttube. I will definitely use them again on any of my trips and I would recommend them to any travelers, especially those flying United.
Larry G. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
AIG Travel
Travel Guard Basic
Fortunately did not have to use it
Daniel H. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Basic
It was 2 1/2 months before the claim was paid which I thought was extremely slow. I felt like the claims reps were more interested in not paying the claim than paying it. Finally the claim was paid in full so it turned out OK.
James M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Nov 28,2017
AIG Travel
Travel Guard Basic
My trip from Houston to Martha’s Vinyard was cancelled because of suspension of ferry service from high surge and heavy rains along the New England coast due to the hurricane Jose. I never received the decision on my claim in writing and my wife tells my that someone left a message that my claim with AIG has been denied. I Wasted $100 to protect two air tickets worth $800. Because hurricane Jose was named on September 5 and I bought my insurance for a trip on September 21, the hurricane was foreseeable. The purpose of insirance is to cover such risks and who knows where these hurricanes go or disappear in ten days. This TravelGaurd is a big scam and as a traveler you see these ambiguous fine prints when you have purchased the policy. What a sham and dishonesty it is. Will never buy another travel insurance again. I am not happy with insuremytrip either for not supporting their customers.
Ahmad D. would not
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
-
Kyle
Thank you for providing feedback on this policy.
The policy states: "The Company will reimburse the Insured for Forfeited, prepaid Trip Cost up to the Maximum Limit shown in the Schedule or Declarations Page for Trips that are canceled prior to the scheduled Departure due to any of the Unforeseen events shown above."
Once a storm is named, it becomes a foreseen event under any policy and not covered under the Trip Cancellation or Trip Interruption. It is very important to read through your policy prior to purchasing your plan, to see exactly what is covered and excluded. We also recommend that you give us a call and speak with one of our licensed agents. We are available 7 days a week and go find you an appropriate policy for your concerns. We are also able to go through the policy details with you, and explain what is excluded.
Please feel free to give us a call at 1-800-487-4722 with any questions or concerns.Oct 10,2017
AIG Travel
Travel Guard Basic
My husband get very sick and i have to cancel my trip. in less then 10 days i received all money for the tickets and hotel.
It was a pleasure to do business with AIG.
It was a pleasure to do business with AIG.
TATYANA K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AIG Travel
Travel Guard Basic
No problems but good peace of mind!
Mary Lynn W. would
recommend this plan to a friend or relative.