Travel Insurance Reviews AIG Travel Travel Guard Gold
The AIG Travel Travel Guard Gold plan offers mid-level coverage and more options than Travel Guard Basic and Travel Guard Silver, allowing you to customize the plan to best fit your needs. In addition to Trip Cancellation, this plan offers Cancel for Any Reason coverage and a Pre-Existing Conditions Waiver. Children age 17 and under are free when there is at least one covered adult on the plan.
To learn more, see the AIG Travel Travel Guard Gold product page.
AIG Travel
Travel Guard Gold
We filed a claim after our infant daughter became ill on the eve of travel and we had to cancel the trip. AIG covered our claim, which was for non refundable lodging and the airline cancellation fee. Overall I was satisfied with the experience. My only complaints were that it took 2.5 months for the claim to be processed- I’m guessing part of this delay was due to the COVID pandemic, though. The other issue was that I did not receive any communication about the claim until I received a check in the mail. I did periodically check their website, but it would have been nice to get an email once the claim was approved. Overall, though, it was a fine experience and I would use it again.
Petra H. would
recommend this plan to a friend or relative.
4 of
7 people found this review helpful
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Antonia PozarskiAIG Travel
We are sorry you had to cancel your trip, and we hope your daughter is doing better! Thank you for sharing your overall positive claim experience. However, I’m sorry to hear you were not entirely satisfied with the communication leading up to your paid claim. COVID-19 has resulted in historically high claim volume, but we continue to strive for exemplary service. We appreciate your feedback so we can do better! We hope you will be able to schedule another trip soon. Take care and stay safe.Sep 24,2020
AIG Travel
Travel Guard Gold
Favorable outcome 3 weeks after filing claim. Using the web form was a complete waste of time. Form claimed multiple file types accepted but only pdf uploaded. Also the file size was inadequate to document the claim. Suggest ignoring the web based form as it is a misdirection. Instead, call an agent like it is the year 1995 and you can the file via email using files of acceptable size.
Once I did this, AIG reimbursed all I requested
Once I did this, AIG reimbursed all I requested
EDWARD W. would
recommend this plan to a friend or relative.
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Mike
Thank you for your review on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss.
We have passed your concerns on to AIG Travel Guard and they also value and appreciate your feedback. They will be reaching out to you as well. Please call us at 800-487-4722 if you have any questions. We would be happy to assist youSep 06,2019
AIG Travel
Travel Guard Gold
Fortunately we didn't need to use the plan, but it was a comfort knowing that we were covered if we did.
Dale T. would
recommend this plan to a friend or relative.
The trip included a
cruise
AIG Travel
Travel Guard Gold
Never filed a claim before this and was extremely impressed. Flight cancelled forcing us to get a hotel by the airport. Submitted receipt for hotel and incidentals and had a check for full payment in less than a week!
Daniel B. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard Gold
Mostly covered my needs. Was less expensive than the plan offered by the tour operator.
Shelley R. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
I had complete peace of mind.
Sharon R. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
Purchased the plan and sure enough, I had to take my son to the doctor three days after being overseas. I contacted the phone number and had a great service, providing help with the symptoms and making sure that my son was ok...they kept calling for two days to make sure everything was fine.....the problem is when trying to get the claim processed: It's been 6 weeks since I submitted everything online and there hasn't been any contact from the company. I've sent messages to my AIG Adjuster (J. Crivello) using the online system and haven't get any answer. Based solely on this lack of service I don't recommend that you buy this insurance. If they take this long to process a claim for $100 dollars, you really don't want to try them with something more serious and expensive. What a disappointment, don't buy this insurance
Alejandro E. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Carol
Thank you very much for submitting this review. We did contact AIG Travel Guard who informed us that a representative did reach out to you to advise that a check was in the mail.
We apologize for the slowness of the communication from the AIG Travel Guard Claims Department. This is definitely not their usual standard of service. Despite this frustration, we were very glad to hear that you received full reimbursement for your medical claim.Sep 20,2016
AIG Travel
Travel Guard Gold
We had a claim through Travel Guard on a previous trip, and the service we received was superb!
MICHAEL K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
AIG Travel
Travel Guard Gold
I didn't get to go on my Vancouver trip because I didn't have a passport.
judy a. would
recommend this plan to a friend or relative.
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Carol
In the future, if you do not file a claim against the policy, are within the review period (10-15 days), and contact us prior to your scheduled departure date, most plans will allow you to cancel the policy and will refund the premium. Some travel insurance providers will retain a small non-refundable service fee, usually between $5-8 dollars.Nov 20,2015
The trip included a
cruise
tour
AIG Travel
Travel Guard Gold
Hard to know if coverage is the best unless you have a claim, but items included were appropriate to my travel and the website makes it easier to compare and select. Customer feedback always helpful. Thank you.
Pamela W. would
recommend this plan to a friend or relative.
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