Travel Insurance Reviews Arch RoamRight Preferred
The Preferred plan is a comprehensive travel insurance plan offered by Arch RoamRight and has several options not offered on the Arch RoamRight Essential plan, allowing for a more customizable product. In addition to trip cancellation and delay, the Preferred plan offers coverage for one child per paid adult, accidental death and dismemberment coverage, trip interruption, medical and evacuation coverage, and 24/7 assistance.
To learn more, see the Arch RoamRight Preferred product page.
Arch RoamRight
Preferred
Good value for the cover we wanted. No claim (like normal) so no comment otherwise.
Debra D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
Fortunately, we did not need to use the insurance plan. We have never had to use insurance for any of our travels ( all 7 continents) however the peace of mind is important. Expensive, but precautionary. The final leg of this trip was on a cruise ship. In two ports, there were ambulances pulled up to the ship to take off passengers before the rest of the cruise passengers were allowed to depart. Not us, but a reminder of the need for insurance for medical emergencies, if needed.
Miles T. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
We did not have to file a claim, so it is difficult to rate the insurer other than on price & coverage offered. Based on that we were satisfied.
Marcia G. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
Easy enough to buy. No claim so it was worth the peace of mind.
As for stars, I only entered them because I was forced to. No claim, no way to rate.
As for stars, I only entered them because I was forced to. No claim, no way to rate.
Randall B. would
recommend this plan to a friend or relative.
Arch RoamRight
Preferred
ROAM RIGHT told me not to even file a claim for trip interruption even though I had insured a $700 credit card payment for a Wimbledon session that I could not attend. I was very disappointed with this company and will NEVER use them again.
Helen R. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Mike
Thank you for your feedback. We are sorry to learn that are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy.
We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Aug 31,2017 -
Vicki Zidwick
Arch RoamRight
Thank you for reaching out to us.
We value your opinion and are sorry to hear that you were drenched from a rainstorm and opted not to attend the Wimbledon tennis match.
Like all other travel policies, RoamRight's policy clearly describes situations when there is coverage as well as situations when there is no coverage. And like other companies, our claims examiners cannot administer claims decisions over the phone. While our claims examiner did advise you that your reason for not attending the event did not appear to be a covered reason as outlined by your confirmation of benefits, she also explained that in order to receive an official claims decision a claim needed to be filed.
Subsequently, the claims administrator emailed claim forms to you. It is our policy to encourage travelers to file a claim for our review even when in doubt.
If you would like to file a claim, you can find the claim forms online at https://www.roamright.com/claims/how-to-file-a-claim/, or call our claims department at 855-762-6252 Monday-Friday from 9AM to 5PM.
Regards,
The RoamRight Team
Sep 01,2017
The trip included a
tour
Arch RoamRight
Preferred
I was in England during the time the bomber hit Manchester, and I was amazed that Roam Right emailed me to determine my situation, had I been affected? Did I need any help? What insurance company would contact a client like this? I was amazed and thankful that they were keeping track of this traveler. Thank you Roam Right, you are now my travel company of choice.
Susan H. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Vicki Zidwick
Arch RoamRight
Thank you for your review. We are happy to hear you are safe after the events in Manchester. The safety of our travelers is always our top priority. We look forward to helping protect your next trip.
Regards,
The RoamRight TeamJun 19,2017
The trip included a
cruise
Arch RoamRight
Preferred
it is a great sense of protection to have insurance that protects costs of a travel experience and also personal costs, should they arise - RoamRight does that at a very affordable price. We appreciate RoamRight and never travel without the insurance.
Jane M. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Thank you for your kind review. We are happy to hear your trip went well, and we look forward to protecting all the ones in the future!May 31,2017
Arch RoamRight
Preferred
Seemed like a good plan although you never know until you have to claim.
Alastair H. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Thank you for your review. We are happy to hear that your trip went well and we hope we can protect your next trip.
Regards,
The RoamRight TeamJan 03,2017
Arch RoamRight
Preferred
I've had this for trips since 2014, and have never needed to use it. But the policy and its coverage is reassuring to have!!
Elizabeth S. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Thank you for being a loyal RoamRight customer! We're glad all of your trips have gone smoothly, but we're here for you if you ever need it.
Safe travels,
The RoamRight TeamAug 15,2016
The trip included a
tour
Arch RoamRight
Preferred
Your plan covered more at a lower cost than the coverage offered by our group tour operator. I am very pleased I shopped around! Thankfully, we didn't need to file a claim.
Bethany B. would
recommend this plan to a friend or relative.
Regards,
The RoamRight Team