Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Silver
We did not file a claim. We did, however, need to change the departure date. It was quite a surprise when the form came back and stated our destination was Afghanistan rather than Germany! Evidently they forget to change the country in a drop down menu on the AXA computer. A call in Insure My Trip fixed that immediately.
Darrell P. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I had the plan; looked good; and never used it! Good for me...but I can offer no real feedback on the plan or the company! Using the plan would have really revealed how good the coverage was and how the company would respond to a claim.
Jan P. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 31,2016
The trip included a
cruise
AXA Assistance USA
Gold
Travel insurance like any insurance is just one of life's cynical gambles. They're betting you won't need it; you're betting (sort of) that you will. Fortunately, we didn't need it, so I can't say whether this specific policy is a good one.
George Y. would not
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 31,2016
The trip included a
cruise
AXA Assistance USA
Platinum
This company provided wonderful claim service and will the first one we look at for future travels. We had to file under "trip interruption" when a family emergency necessitated us cutting our trip short. On the morning we made the decision to head home I called to make sure I followed all the appropriate steps, not wanting to invalidate our claim for any reason. Ernesto answered the phone and provided wonderful customer service during what was obviously a very stressful time. He not only answered all my questions but offered to go ahead and start the claim process for me and to send me a "checklist" of what I would need to submit when we got home. As I was preparing to gather the paperwork I called and spoke to Victoria who was super helpful in making sure I understood what each piece of information requested was. I was told to allow 30 days to have the claim processed and approximately 3 weeks later I got an email stating that the claim in its entirety would be paid and today, 28 days after I submitted the paperwork, I have checks covering 100% of the claim in hand.
Linda M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to interrupt a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Oct 31,2016
The trip included a
tour
AXA Assistance USA
Silver
didn't have a claim, so can't really rate how satisfied
Kent M. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 31,2016
The trip included a
tour
AXA Assistance USA
Silver
I like the AXA plan because it covers pre-existing conditions (if bought during a short window after the first trip payment) and (according to my reading of the policy) doesn't require that the customer insure 100% of trip expenses in order to make a claim based on a pre-existing condition. All other companies seem to require that 100% of expenses be insured.
The real test of an insurance policy is whether the company actually pays legitimate claims. Fortunately I didn't have a need to file a claim so I can't evaluate this critical issue.
The real test of an insurance policy is whether the company actually pays legitimate claims. Fortunately I didn't have a need to file a claim so I can't evaluate this critical issue.
John H. would
recommend this plan to a friend or relative.
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Zac
Thank you for your feedback on the policy. At the time you purchased the policy, the AXA Assistance USA Silver plan offered the pre-existing conditions waiver without requiring the traveler to insure the full trip cost. However, AXA Assistance USA has recently made changes to their policies. The Silver plan no longer offers the pre-existing condition waiver. The AXA Assistance USA Gold and Platinum plans offer the pre-existing condition waiver, but the customer is now required to insure the full trip cost. Please call us at 800-487-4722 if you have any questions about the pre-existing conditions exclusion and the pre-existing conditions waiver on AXA's policies or any policy offered on our website.Oct 27,2016 -
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 31,2016
The trip included a
tour
AXA Assistance USA
Silver
I thought it was a bit pricey. I found the representatives I dealt with to be knowledgable and friendly. I would prefer that my review not be published.
Heidi S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
It was a comfort to know I had protection. I would recommend to others.
Joyce B. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Since I had no occasion to use the insurance, I can't really rate it.
Phyllis A. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
On 9/16/2016 I have arrived in Delhi airport, India only to find out that my luggage was not transferred from KLM to Jet Airlines in Amsterdam. After 3 hours of administrative hassle I finally opened the missing luggage claim with Jetair. My flight to Katmandu was departing next morning. An original plan was just to stay in the terminal and use the sleeping lounge. I had a single entry visa for India that I planned to utilize on the way back to stay in resort in Kerala. At about 2 a.m. completely exhausted, I opted to take a shower and catch on sleep in the Transit Hotel in International terminal 3. As this was a transit hotel technically I have not entered India.
Next morning I have connected to my flight to Katmandu. On the way back on September 26th I have proceeded to an airport to board 9:50 am flight from Katmandu to Delhi to connect to my final location in Kerala, TRV. I had non-refundable 4 days paid resort fee of 527 euro or $527.00
I was shocked to learn that my single entry visa was used up when Transit hotel took my passport for the registration and stamped it with airport authorities. Which I was not aware about. Since I had to apply for emergency visa to India, the earlies available departure was on October 1st, 2016. Just in time to connect to my flight back to US. This caused a trip interruption of 4 days, loss of the resort fee of $527.00 and unused Jet Air cancelled itinerary of about $450.00. I called AXA and advised them on the situation. The representative assured me that because of the unforeseen circumstance this will fall under the trip interruption. I am sure they retain the phone records. I have filed the claim with all supporting documentation and cover letter. The claim was denied because this particular circumstance is not listed under covered events. However it is also not specifically excluded. I bought the policy in a spirit that it will cover me in the UNFORESEEN events, which my situation clearly falls under. At this point I have open the case with the CA Department of Insurance and will proceed with the legal actions against this company unless my claim is reconsidered. I have travelled to 54 countries and always bought insurance coverage. I do not recommend this company
Next morning I have connected to my flight to Katmandu. On the way back on September 26th I have proceeded to an airport to board 9:50 am flight from Katmandu to Delhi to connect to my final location in Kerala, TRV. I had non-refundable 4 days paid resort fee of 527 euro or $527.00
I was shocked to learn that my single entry visa was used up when Transit hotel took my passport for the registration and stamped it with airport authorities. Which I was not aware about. Since I had to apply for emergency visa to India, the earlies available departure was on October 1st, 2016. Just in time to connect to my flight back to US. This caused a trip interruption of 4 days, loss of the resort fee of $527.00 and unused Jet Air cancelled itinerary of about $450.00. I called AXA and advised them on the situation. The representative assured me that because of the unforeseen circumstance this will fall under the trip interruption. I am sure they retain the phone records. I have filed the claim with all supporting documentation and cover letter. The claim was denied because this particular circumstance is not listed under covered events. However it is also not specifically excluded. I bought the policy in a spirit that it will cover me in the UNFORESEEN events, which my situation clearly falls under. At this point I have open the case with the CA Department of Insurance and will proceed with the legal actions against this company unless my claim is reconsidered. I have travelled to 54 countries and always bought insurance coverage. I do not recommend this company
Olga P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Zac
Thank you for your feedback on the policy. AXA Assistance USA has issued the following response:
"We appreciate the feedback you have provided. We understand your disappointment and are sorry to learn you aren’t completely satisfied with your purchase. Unfortunately, the trip interruption benefit is only payable under the reasons specifically defined in your policy. In the future, you may call us so we may assist you in clarifying policy benefits prior to purchasing. We sincerely hope you will consider us again for future travels."Dec 09,2016