Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
tour
AXA Assistance USA
Gold
This was the best policy we could find for the price. It was generous in its coverage, and we felt secure traveling knowing that we had it.
Jann L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
I purchased a plan from AXA Assistance to cover everything, cancel for any reason, terrorism, medical reasons, etc. I was unable to go on my trip due to medical reasons, so I filed a claim. I had my physician fill out their form, and I faxed in the paperwork immediately with all the other requested information. They sent me an email saying they received my fax and to wait 30 days before expecting a response. Really? I waited 30 days, called and spoke with a representative that was very contrite, and told me I would hear from someone soon. Another week went by, so I called back and was told again that someone would reach out to me. The next day I received an email from a claims adjuster that my medical form was not correct. The physician said I was unable to travel from the time of my clinic appointment to the present day, which was the case. So I had to call again and ask why that was not correct. Again, the representative was very polite. At this point I was very angry. I asked what I was supposed to have the physician state on the form? I was told that there can't be an open date. Several times on these calls I pointed out that I purchased a policy that covered "cancellation for any reason" so I didn't understand why this was taking so long as I had a valid reason. I accused them of dragging their feet so that they wouldn't have to pay the claim. Twice I had representatives ask me if I changing my claim filing under "cancellation for any reason." I was reluctant to start the process over as much time had already passed.
I sent in the correct form from my physician with a finite date, that ended when the tour ended. Apparently that is their policy, but no one informed me before. Why didn't the claims adjuster just state their policy? And why do they need a finite date for medical reasons? I faxed in the updated forms with a letter that stated I was going to notify the state insurance commission, as well as post negative reviews on every social media site I was able. I received a confirmation the next day via email that my claim was approved. They sent me a check, but it took at least two weeks.
I would NOT recommend this company. As I stated, I really felt as though I was given the run around so as to delay or avoid payment of my claim.
I sent in the correct form from my physician with a finite date, that ended when the tour ended. Apparently that is their policy, but no one informed me before. Why didn't the claims adjuster just state their policy? And why do they need a finite date for medical reasons? I faxed in the updated forms with a letter that stated I was going to notify the state insurance commission, as well as post negative reviews on every social media site I was able. I received a confirmation the next day via email that my claim was approved. They sent me a check, but it took at least two weeks.
I would NOT recommend this company. As I stated, I really felt as though I was given the run around so as to delay or avoid payment of my claim.
Lise T. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Mar 01,2018
The trip included a
cruise
AXA Assistance USA
Gold
The best part of having the insurance is NOT having to use it!
Claire G. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Nov 22,2017
The trip included a
tour
AXA Assistance USA
Gold
Fortunately I did not need to make a claim!
kathryn S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Feb 07,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
I purchased this Insurance for peace of mind. We were traveling to Jordan and Egypt. Locations that sometimes get a bad rep. I purchased an option to cancel for no reason in case I got too nervous to go. That coverage only gives you back 50%. The other coverage I added was terrorist act coverage, in case some disturbance happens before we leave we are able to cancel our trip. The good news is that those countries were actually great places to go to and we felt absolutely safe.
During my trip I did have a bad fall. Old locations like Cairo have bad steps and I fell and hit my spine pretty bad in one of the mosques. I didn't go to the hospital while I was there. I was trying to downplay it. I iced for days and since I was in the last end of my trip I decided to wait till I got back to see a doctor. Now that I am back I want to get seen but the representative I spoke to said that I no longer have coverage, even though the injury happened during my trip. They won't cover any tests or a chiropractor visit. That's a big disappointment. For this reason I will give a low grade to this insurance.
During my trip I did have a bad fall. Old locations like Cairo have bad steps and I fell and hit my spine pretty bad in one of the mosques. I didn't go to the hospital while I was there. I was trying to downplay it. I iced for days and since I was in the last end of my trip I decided to wait till I got back to see a doctor. Now that I am back I want to get seen but the representative I spoke to said that I no longer have coverage, even though the injury happened during my trip. They won't cover any tests or a chiropractor visit. That's a big disappointment. For this reason I will give a low grade to this insurance.
Elizabeth S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We hope that fellow customer will find your review and our response to be educational and informative.
We are sorry to learn of the accidental injury that you suffered. The AXA Assistance USA Gold plan provides coverage up to 100,000 USD per person for unforeseen, accidental injuries or emergency illnesses which first occur during the trip, and are treated by a physician during the trip. If medical treatment is not obtained during the trip, and the traveler waits until returning home to the United States, the travel insurance expires and is not responsible for the medical bills.
The AXA Assistance USA Gold plan offers an optional add-on for Cancel For Any Reason. If the requirements for Cancel for Any Reason are satisfied, and the benefit used to file a claim, the pre-paid and nonrefundable trip costs are reimbursed up to 75%.
Thank you for using InsureMyTrip for your travel insurance needs. Please let us know if you have any questions. We would be happy to assist you. Our representatives are available 7 days a week by calling 800-487-4722 or emailing [email protected].
Oct 25,2016
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