Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
tour
AXA Assistance USA
Gold
One of the primary reasons for purchasing this plan was because they supposedly provided PRIMARY medical coverage. My husband and I came down with 2 medical issues on a cruise which required seeing the ship’s doctor. When we returned home, I called AXA and requested a claim form (don’t bother sending an email. They will send an acknowledgement but won’t respond otherwise). When I reviewed the claim form, I was shocked to find that this is actually SECONDARY coverage, because coverage is only on an EXCESS BASIS, i.e, they require that you file with your primary insurer first and provide a copy of the primary insurer’s EOB. As I know that my primary insurer will not cover 100% of the medications, it means I have to jump through a bunch of hoops just to receive a very small payout from AXA.
I checked Squaremouth’s website for this same policy, and it states medical coverage is PRIMARY. InsureMyTrip has NO information on this point. Buyer Beware with AXA.
I checked Squaremouth’s website for this same policy, and it states medical coverage is PRIMARY. InsureMyTrip has NO information on this point. Buyer Beware with AXA.
Sharon M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
Once the claim got to the right organization, it was processed quickly and promptly. But the email address on insuremytrip.com for submitting a claim was wrong. After several months sitting with no action, the claim was denied (they didn't have the right policy documents), and then they decided it should have been sent to a different claims processor. Once it got there, everything proceeded smoothly.
Meryl M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Carol
We apologize for the confusion in filing your claim. After you purchased your policy, American Modern Home insurance Company transferred their claims handling to another company. We apologize for not advising you in a more timely basis.Dec 15,2018
The trip included a
tour
AXA Assistance USA
Gold
Seamless and needed no claim. Good service
Jill L. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Fortunately, we did not need to file a claim, but glad we had it "just in case". We are repeat customers of AXA because we perceive their price/coverage is better than policies from other companies. I especially like the primary medical coverage; no need to file with my insurance company at home before turning to AXA.
John B. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
Apr 12,2016
The trip included a
tour
AXA Assistance USA
Gold
A week before leaving on a 3 week trip to Japan I suffered an accident that required surgery and was obliged to cancel the trip. Everyone I spoke to prior to filing the claim was delightful and helpful. The forms were not difficult to fill out nor was the supporting documentation that is required unreasonable. The claim was promptly acknowledged and processed within the stated timeframe (about 30 days). Payment will be prompt and comprehensive. I am very highly satisfied and would recommend this plan. It is a good value for the cost and allows me to rebook the trip next year.
Barbara M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
I truly cannot say how good or bad the plan was since I, fortunately, did not have to use it.
Steven B. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I can't judge the plan because we didn't have to use it.
Ellen S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
It was a peace of mind that we had coverage if something went wrong in a far away country!
Maria L. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
This trip included an expensive 2 week bus trip. With all of the driving, hotel changing, walking, and the fact the trip cost was non-refundable, I wouldn't have gone without insurance. This policy was extremely comprehensive and gave me peace of mind. I'm extremely glad that we had it. Another traveler had an accident resulting in a non-displaced fracture of the fibula and she hobbled on a make-shift walking bandage for 2 weeks because she didn't have travel insurance for either proper care, return home, or reimbursement.
george b. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
The AXA plan provided higher levels of coverage at about half the cost of the plan offered by the Cruise line. Since we did not need to use the plan we do not know how difficult it would have been to actually collect. Communication with AXA before the trip was excellent and the plan disclosures were easy to read and understand.
Gregory U. would
recommend this plan to a friend or relative.
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