Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Thankfully, I didn't need it (what we all hope for with insurance). But it was reasonably priced and easy to find and compare coverage on Insuremytrip.com.
Jane E. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 07,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
As I was fortunate to never have an occasion to use this plan. I do not feel I could write an appropriate review.
Jonathan W. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. We are delighted to know you were fortunate enough have a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 03,2016
The trip included a
cruise
AXA Assistance USA
Gold
I purchase a plan every year for our vacation through insuremytrip, but never leave a review, since you can only rate a company IF something goes wrong. Well, this year it did, and I must say that I was extremely happy with AXA and the service they provided. They contacted me overseas as soon as they found out I was ill, and started the paperwork to arrange direct payment to the hospital where I was. Unfortunately, since it was the weekend, and with the time difference, their approval did not arrive before I left the hospital on a Sunday afternoon, so I had to pay for the charges with my credit card. I filed my claim upon my return, and I did make sure it was complete with copies of all receipts and medical information. I received my payment in full within 2 weeks, well ahead of their 30 day window. I guess I was glad I got a "gold" plan where the plan is the primary payer for medical bills, and not secondary, or I would have had to wait to file a claim with my own insurance company...and they are slower than molasses on a winter's day. Also, some of the AXA reps, such as Victoria, were terrific, and gave excellent service, even while I was stuck in an overseas hospital. All in all, they came through when I needed them, and that is the true measure of any plan to purchase (ALL companies take your premiums with no problems, but will they pay when you have an issue???). I have always purchased through insuremytrip, but now I will also ensure that I always purchase an AXA gold plan, because of the excellent processing of my claim. I recommend them wholeheartedly.
Bernard B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Oct 31,2016
The trip included a
cruise
AXA Assistance USA
Gold
Travel insurance like any insurance is just one of life's cynical gambles. They're betting you won't need it; you're betting (sort of) that you will. Fortunately, we didn't need it, so I can't say whether this specific policy is a good one.
George Y. would not
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 31,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
It was a comfort to know I had protection. I would recommend to others.
Joyce B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
I purchased this Insurance for peace of mind. We were traveling to Jordan and Egypt. Locations that sometimes get a bad rep. I purchased an option to cancel for no reason in case I got too nervous to go. That coverage only gives you back 50%. The other coverage I added was terrorist act coverage, in case some disturbance happens before we leave we are able to cancel our trip. The good news is that those countries were actually great places to go to and we felt absolutely safe.
During my trip I did have a bad fall. Old locations like Cairo have bad steps and I fell and hit my spine pretty bad in one of the mosques. I didn't go to the hospital while I was there. I was trying to downplay it. I iced for days and since I was in the last end of my trip I decided to wait till I got back to see a doctor. Now that I am back I want to get seen but the representative I spoke to said that I no longer have coverage, even though the injury happened during my trip. They won't cover any tests or a chiropractor visit. That's a big disappointment. For this reason I will give a low grade to this insurance.
During my trip I did have a bad fall. Old locations like Cairo have bad steps and I fell and hit my spine pretty bad in one of the mosques. I didn't go to the hospital while I was there. I was trying to downplay it. I iced for days and since I was in the last end of my trip I decided to wait till I got back to see a doctor. Now that I am back I want to get seen but the representative I spoke to said that I no longer have coverage, even though the injury happened during my trip. They won't cover any tests or a chiropractor visit. That's a big disappointment. For this reason I will give a low grade to this insurance.
Elizabeth S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
Thank you for your feedback on the policy. We hope that fellow customer will find your review and our response to be educational and informative.
We are sorry to learn of the accidental injury that you suffered. The AXA Assistance USA Gold plan provides coverage up to 100,000 USD per person for unforeseen, accidental injuries or emergency illnesses which first occur during the trip, and are treated by a physician during the trip. If medical treatment is not obtained during the trip, and the traveler waits until returning home to the United States, the travel insurance expires and is not responsible for the medical bills.
The AXA Assistance USA Gold plan offers an optional add-on for Cancel For Any Reason. If the requirements for Cancel for Any Reason are satisfied, and the benefit used to file a claim, the pre-paid and nonrefundable trip costs are reimbursed up to 75%.
Thank you for using InsureMyTrip for your travel insurance needs. Please let us know if you have any questions. We would be happy to assist you. Our representatives are available 7 days a week by calling 800-487-4722 or emailing [email protected].
Oct 25,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
The ability pay your premium as you spend is a great feature.
Raymond S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Oct 26,2016
The trip included a
cruise
AXA Assistance USA
Gold
We purchased this policy to cover unlikely weather events that would prevent our adventure cruise from operating, per the recommendation of the adventure cruise company as they would not reimburse under those circumstances. A category 5 tropical storm (hurricane) then occurred damaging the ship irreparably preventing us from going on this cruise. This event was clearly covered in our policy, yet AXA denied our claim, denied 2 appeals, then advised us to take our issue to our state insurance commissioners office. We did that and eventually received compensation. This took over 4 months from when our claim was filed. While we received prompt and courteous response from the customer service reps, we were repeatedly denied direct access to any of the adjusters who denied our claim to have them explain their reasons, which changed with every denial. This process was very stressful as we were to loose $7500 in what was so clearly covered by the policy. This is the first time we have filed a travel insurance claim so we don't know if all insurers are like this or just AXA. However, we believe most customers would not go this far to be reimbursed and insurance companies know this.
Mary R. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. Based on your review, it appears you took the steps that we would have recommended, but we do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Oct 25,2016
The trip included a
cruise
AXA Assistance USA
Gold
This plan offered the coverage I looked for at HALF the price offered by my travel planner. I truly appreciate this. I usually purchase trip coverage due to my age and personal health. I try to plan one big trip per year with my 3 travel partners! Thank you.
Jackie Sue W. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase. Please think of AXA Assistance USA for your next big annual trip. We look forward to providing travel protection for all of your future endeavors!Oct 14,2016
The trip included a
cruise
AXA Assistance USA
Gold
How do you rate something you never used??
Richard H. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
Oct 14,2016