Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
AXA Assistance USA
Gold
PEACE OF MIND!
Monica R. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
What can I say? As I didn't need to use the coverage, I cannot comment on how well the claims would have been handled.
Dennis K. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Fortunately I did not need to use it, but had peace of mind knowing I'd be covered in case of emergency.
Scott S. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
The purchase was easy through insuremytrip.com. The response from AXA was fast and provided the necessary travel forms.
No claim, fortunately, so I cannot review that aspect of the company.
No claim, fortunately, so I cannot review that aspect of the company.
paula r. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Received my check to settle my claim. I am being paid in full for my out-of-pocket medical costs with no deductible as the policy states. Great policy. AXA was quick to process claim and was in communication with us.
Norman M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
The plan is only valuable for catastrophic medical, since the cancelled flights and hotel rooms appear to not be covered since there was a bombing within a month of our trip, and we did not know to book the travel plan within 10 days of original booking. With war/acts of war, our trip to Istanbul was non refundable, so the plan was worthless to us. Going forward, I would do medical and not trip insurance. We are trying to get our money back, but not much help via AXA.
Sher P. would
recommend this plan to a friend or relative.
-
-
Carol
Please call us at 800-487-4722 and speak to any of our representatives who would be happy to assist you.Jul 28,2016
The trip included a
cruise
AXA Assistance USA
Gold
We had lost luggage for 10 days. Turns out that they like to collect premiums but don't really like to pay claims.
Allan L. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your comment.
Upon receipt of your review, we did contact AXA Assistance USA claims department who advised that you did call AXA claims because you had a baggage delay. However, you did not wish to provide supporting documentation so you decided that you would not file the claim. Of course, we respect your decision not to proceed with your claim but supporting documentation is a necessary requirement when filing a claim with any insurance carrier.
Once again, thank you for your review. Should you change your mind and wish to report the claim, please contact the AXA claims department.Aug 02,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Thank goodness we didn't need to use it.
Deborah M. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
This is a good company. I had a big claim on a previous trip, same AXA Gold plan, and as a consequence I will be loyal to them.
Douglas M. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
I was very pleasantly surprised by how simple the process was for me to be a paid by the company promptly
33473Robert T. would
recommend this plan to a friend or relative.
Unfortunately, you purchased this policy on July 2nd for a terrorist attack that occurred at the Budapest Airport on June 28th. In order for this event to have been covered under your AXA policy, the terrorist incident should have occurred after you purchased the policy.
We certainly understand your frustration upon finding that you had no coverage. Perhaps in the future, you will consider calling InsureMyTrip for quotes immediately after making your Initial Trip Payment to ensure that your policy includes coverage for future events.