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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

To learn more, see the AXA Assistance USA Gold product page.

Customers who have tour rated the AXA Assistance USA Gold plan
4.48 out of 5
1,200
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
I know I need trip insurance, but it is just so expensive!
Yvonne B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Customs at Johannesburg, South Africa was totally backed up. Getting through took three hours, resulting in a missed connection. Totally beyond our control. Couldn't get a flight out until 1pm the next day. Had to stay overnight in Johannesburg and had the expenditure of a hotel room and breakfast, lost a day in Cape Town and the value of our prepaid room and breakfast in Cape Town. Paid over $400 for this policy and was advised by the carrier and InsureMyTrip's advocate nothing would be covered, customs isn't a covered cause of loss. Worthless!
Carole L. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I didn't have occasion to use this policy but I felt that it was comprehensive and met my needs.
Sheryl N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Oct 11,2016
The trip included a
tour
AXA Assistance USA Gold
had no problems.
meredith a. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 11,2016
The trip included a
tour
AXA Assistance USA Gold
Luckily we did not have to use the insurance but it gives me peace of mind to know it's covering our backs! All insurance is something you hope never to need!
Gregg O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 11,2016
The trip included a
tour
AXA Assistance USA Gold
I did not need to use the services, but the plan seemed to fit my needs.
Debra L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 11,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Luckily I didn't need to use the insurance. But the peace of mind was well worth the price!
Carol D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 11,2016
The trip included a
tour
AXA Assistance USA Gold
I caught a headcold and thought I would see a doctor if it got worse, but did not need to. I also very nearly missed a connecting flight due to customs/TSA hassles. Although I'm glad I did not need to file a claim, I had the peace of mind that I had coverage for the expenses if my situation in both cases had not gone so well.
Cynthia D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Failed to provide coverage for a verifiable accident and early trip termination.
Maurice M. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
No claims filed. The customer service rep was good when I was making a choice.
Carol C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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