Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Fortunately I did not need to make a claim on this plan, but I was confident it would be there if it had been needed. I felt the cost was reasonable, too. Will use you for future trips.
Carolyn W. would
recommend this plan to a friend or relative.
-
Andrew OstranderAXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Sep 13,2016
The trip included a
tour
AXA Assistance USA
Gold
Will use this plan again on our next trip. Very satisfied.
Ronnie P. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Sep 13,2016
The trip included a
tour
AXA Assistance USA
Gold
No illness bumps other than small dose of food poisoning. Good to have peace of mind if things went sour.
John T. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having confidence in travel can really often be priceless. Sorry about your food incident and hope you are feeling better. We are proud to have provided peace of mind during your trip! Please think of AXA Assistance USA for any future travels!Sep 13,2016
The trip included a
tour
AXA Assistance USA
Gold
Made us feel safe while we traveled far from home.
Joanne C. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that peace of mind can often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels!Sep 13,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Great Coverage!
Celestine W. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!Sep 13,2016
The trip included a
tour
AXA Assistance USA
Gold
Fortunately we did not have to use the policy but it was a nice piece of mind knowing that if there were a problem that we were covered.
Todd L. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Sep 13,2016
The trip included a
tour
AXA Assistance USA
Gold
I faxed my claim on July 22 and received approval on August 8, 2016 which I thought was pretty quickly. I didn't receive my payment until August 29. It took 21 days from the approval. That seems a little long to me. The letter said I'd get payment within 10-15 business days. That's exactly what it was but seems like after it's approved, the check should be processed immediately. Also, I didn't get payment for the extra night I had to stay in Capetown because of my friend's illness. Maybe all insurance policies are like that, don't know. But did receive reimbursement for the night I missed at Kruger, so I guess that was fair. The entire process took 5 1/2 weeks.....2 1/2 weeks for approval and 3 weeks to get the check. I think that process could be cut down and should be cut down.
Sharon W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Andrew Ostrander
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products including speed and efficiency of adjudication. For check payments the US mail also may affect timeliness and we are looking at ways to mitigate. We hope you will consider us again for future travel.Sep 07,2016
The trip included a
tour
AXA Assistance USA
Gold
Very fast, convenient, and helpful staff.
Drewey M. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your service experience. We look forward to providing travel protection for all of your future endeavors!Sep 13,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Luckily, did not have to use it but had the confidence I we were covered
Gail E. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Sep 01,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Easy to find what you want. The price was good. Didn't have to use it which is what you really want to happen.
Charles V. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Aug 30,2016