Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
tour
AXA Assistance USA
Gold
I was fortunate that I didn't need to use the plan. I felt assured, however, that I was protected.
Wynne B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Very slow. Supplied requested info and waited then asked for additional info. Sent requested confirmation they received it no response add 30 days waiting then another 3 weeks before payment. Very poor communication.
Robert C. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
We were fortunate in having no need to file a claim, but we are very glad to have had the coverage in place. We'll return to you for such a policy in the future. Thanks!!
Richard S. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Fortunately, I had no issues during the trip which required me to use this insurance.
Brenda E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Shortly after our trip we called with a claim. A friendly representative sent us the proper forms promptly. We were notifiied when they received our completed forms. In less than two weeks our full claim was approved. The check arrived in today's mail, about 10 days after approval. I would highly recommend them to others and will use them again when needed!
Daniel K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
I was very pleased not to need to make a claim - that's why the call it insurance. One member of our group broke her toe before the trip and was 100% satisfied with the insurance.
Jeffrey Michael S. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Have purchased AXA Gold for future trips. Claims handled professionally, courteously, timely. Do provide the required documentation for claims.
Theresa H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
The plan is only valuable for catastrophic medical, since the cancelled flights and hotel rooms appear to not be covered since there was a bombing within a month of our trip, and we did not know to book the travel plan within 10 days of original booking. With war/acts of war, our trip to Istanbul was non refundable, so the plan was worthless to us. Going forward, I would do medical and not trip insurance. We are trying to get our money back, but not much help via AXA.
Sher P. would
recommend this plan to a friend or relative.
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Carol
Please call us at 800-487-4722 and speak to any of our representatives who would be happy to assist you.Jul 28,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Thank goodness we didn't need to use it.
Deborah M. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I'm very happy with AXA. The TSA broke my $125 sun glasses when checking in my bag. I was hoping this would be covered by AXA; but it wasn't. Too bad for me.
Nancy M. would
recommend this plan to a friend or relative.
Unfortunately, you purchased this policy on July 2nd for a terrorist attack that occurred at the Budapest Airport on June 28th. In order for this event to have been covered under your AXA policy, the terrorist incident should have occurred after you purchased the policy.
We certainly understand your frustration upon finding that you had no coverage. Perhaps in the future, you will consider calling InsureMyTrip for quotes immediately after making your Initial Trip Payment to ensure that your policy includes coverage for future events.