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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

To learn more, see the AXA Assistance USA Gold product page.

Customers who have visited New Zealand rated the AXA Assistance USA Gold plan
4.50 out of 5
49
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Gold
I didn't use my coverage, but the price was good for the coverage provided.
Craig D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We look forward to providing travel protection for all of your future endeavors!
    Feb 17,2016
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We are delighted to know you’re happy with your purchase. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Feb 17,2016
The trip included a
tour
AXA Assistance USA Gold
Since we had no claim, as usual, it is hard to evaluate how the service is if we ever do have a claim. One must always read the fine print in policies, though, as even "Cancel For Any Reason" may not mean that.

We have used Insure My Trip many times.
William G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate your business. We advise customers to read the terms and conditions of the policy they are interested in prior to purchasing. The description of coverage for each plan can be accessed at several points during the quoting and buying process on our website. If you have any questions regarding policy language, please call us at 800-487-4722 so that our representatives can help provide clarification. We want customers to have a clear understanding of what the polices cover and how they work.

    Trip Cancellation reimburses 100% of the pre-paid and nonrefundable trip cost insured on the policy if the trip is cancelled for a listed covered reason.

    Cancel For Any Reason is an optional benefit which can be purchased in addition to Trip Cancellation. If the eligibility requirements are met, the benefit is selected and paid for, the customer can cancel their covered trip for any reason. Any reason does mean any reason.

    Cancel For Any Reason benefit reimburses between 50%-75% of the pre-paid and nonrefundable trip cost depending on the policy.

    In general, Cancel For Any Reason is applicable if:

    1) the policy is purchased with the benefit included within 10-30 days after making the initial trip payment (time frame depends upon specific policy)

    2) the full cost of all non-refundable prepaid travel arrangements in insured on the policy

    3) the trip is cancelled at-least 2 days prior to the Scheduled Departure Date.

    Please let us know if you have any questions. Our representatives are available 7 days a week by calling 800-487-4722.
    .
    Nov 25,2015
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs. We hope you will consider us again for future travel.
    Dec 02,2015
The trip included a
cruise
AXA Assistance USA Gold
We have used AXA several times. they are very easy to work with and have competitive rates. Strongly recommend!
Christiane S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
We were fortunate to not need to make a claim. However we had peace of mind during our trip.
Harold E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Like most travel insurance policies, you need to be a lawyer to read the thing. I'm happy I didn't have to use it to see if I would have been reimbursed. Prior to buying this policy I did a lot of research online, and this plan was the most cost/benefit effective.
Daniel C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We encourage customers to call us prior to, during, and after purchasing coverage to ask questions about our travel insurance products. While we can not pre-determine the outcome of claims, we are happy to help interpret policy language. Our customer service representatives are fully licensed insurance agents in all 50 states. The toll free number for InsureMyTrip is 800-487-4722.
    Feb 14,2015
The trip included a
tour
AXA Assistance USA Gold
Signing up was fast and easy. When I called with a question, a knowledgeable and friendly customer service representative answered right away, and provided the information I needed. It was also easy to add addiotnal trip cost onto the policy when we added a side trip to our plans. This policy provided some much needed peace of mind for a trip of a lifetime.
Carol F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Good coverage at reasonable price.
Warren J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I thought the coverage and price were right when compared to other similar plans.
Brian C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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