Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
tour
AXA Assistance USA
Gold
you made it easy to get good coverage options
DALE M. would
recommend this plan to a friend or relative.
-
Andrew OstranderAXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and forward to providing travel protection for all of your future endeavors!Oct 31,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
We purchased AXA insurance for a European Trip that included a Baltic cruise. All went well until we returned to the States thru NYC. They had issues going on and were cancelling flights due to "congestion". Eventually our flight was cancelled. We immediately reported it to insurance 8/02 and was advised to get statement from Airline of reason for cancellation. The statement on our paperwork said a/c maintenance so the Airline was responsible for our room (or so we thought). A day and a half after we were to arrive home we did. We worked for 2.5 weeks to get airlines to pay portion and then submitted to insurance everything airline did not reimburse. Insurance did nothing until I called to check on status 2 weeks after submission. They sent us a letter asking for more documentation about hotel room and airport parking for the 1 extra day we submitted. We submitted again and 3 weeks later had not heard a thing. Contacted insurance again and was apologized to- it was put on hold. Finally received full payment requested 2 months after submitting. IF YOU BUY AND HAVE TO USE CALL FREQUENTLY AND STAY ON TOP OF THEM. Nothing was done until after each phone call and believe me they say call to check on status- it appeared they do not want you calling to check on status because nothing has been done until you call. Keep every receipt and document otherwise you will never get your refund, Frustrating experience if you have to use insurance.
Lester R. would not
recommend this plan to a friend or relative.
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Carol
Thank you for your detailed comments which we brought to the attention of the AXA Assistance USA claims department. You are correct in advising your fellow travelers to request and save all receipts which are necessary documents for reimbursement in a claim. It is also disappointing to hear that you were not contacted on a regular basis by the AXA claims department.
In the future, please remember that InsureMyTrip does offer our Unparalleled Customer Service:
"We are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our “Anytime Advocates†will support you with the process if you feel a claim has been unfairly denied." We will also be happy to assist if you do not hear from the claims department within 30 days or need assistance in working with your claim representative. You can call Customer Service at (800) 487-4722 to request an advocate. We are available weekdays from 7:00 AM - midnight ET and weekends 9:00 AM - 9:00 PM ET.Nov 01,2017
The trip included a
cruise
AXA Assistance USA
Gold
We didn't need to use it, so I cannot say if the coverage was adequate. BUT, it did allow us to feel more comfortable in that we would be protected if we did need to cancel. It was very expensive, though.
Philip Y. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip. Feel free to call in to discuss your insurance needs to make sure you're getting the best insurance coverage at the price point you are looking for. We look forward to providing travel protection for all of your future endeavors!Oct 24,2017
The trip included a
cruise
AXA Assistance USA
Gold
No news is good news. Another great vacation without incident but very happy to know you would have our back if we did.
Nancy B. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 02,2017
The trip included a
cruise
AXA Assistance USA
Gold
Unfortunately we were unable to take this trip so the insurance helped to reduce the cost of cancellation.
Jeffrey B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Oct 02,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Didn't need to use any benefits.
paul H. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Oct 02,2017
The trip included a
cruise
AXA Assistance USA
Gold
No issues with the service.
William R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Aug 21,2017
The trip included a
cruise
AXA Assistance USA
Gold
Trip insurance is very expensive in light of the time used. Being retired those extra cost are not needed on a very limited budget. We have no health issues, but we pay the same amount as everyone else. Duh!
Eugene D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We appreciate the feedback you have provided. Having that sense of peace of mind can really often be priceless in the event the unexpected occurs. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Aug 11,2017
The trip included a
cruise
AXA Assistance USA
Gold
Plan was a good one, but never needed to use it.
Allan D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Aug 08,2017
The trip included a
cruise
AXA Assistance USA
Gold
Travel insurance seems quite expensive for the minimal chance that a claim will be filed.
Herman B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Aug 02,2017