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Travel Insurance Reviews AXA Assistance USA Platinum

The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Sports Equipment Rental coverage.

To learn more, see the AXA Assistance USA Platinum product page.

Customers who have tour rated the AXA Assistance USA Platinum plan
4.41 out of 5
253
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Platinum
I deem it necessary to buy insurance when on an overseas trip, therefore the answer is yes I recommend buying one. I had no claims so I can’t comment on whether or not this is good insurance. I did however have peace of mind knowing I was covered.
Irene V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Ive only had to file a trip insurance claim once due to a health issue. That "1" time convinced me that if you are investing in an expensive trip (everyone has their own definition of expensive) then it's worth buying insurance.
Life happens. Best to have it and not use it than not have it and have regret. This trip I did not file a claim but felt good that I had it "just in case"
Valerie D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Great coverage for the money. Will use again for future trips.
Kimberly P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
I felt like this plan covered all possible concerns and emergencies that could arise. We don’t travel abroad without insurance. For us…if an accident occurs…we want to be treated in the USA.
Melinda M. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
I put no in the recommendation because I did not file a claim. The principle test of any insurance carrier is their claims service. Your price was not the best but then again I had limited options because I purchased the coverage so late. That was my fault.
Marlon M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
My trip dates were Feb 4 to March 7'2024. I purchased the plan in December. Thankfully I had no reason to file a claim.
Sandra H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
I didn't have to submit a claim but it was good peace of mind as I received emails and communication and felt secure with the service-I felt relieved knowing I was insured-thank you-on my trip to Antarctica.
JOSEPH V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
I didn't have to use the plan, so it is hard for me to know if I would recommend it. If I ever have to file a claim or contact the customer service team, then I would be able to know whether or not I would recommend it. Right now, it was the best coverage for the price. I am willing to pay a little more for top medical coverage.
karlin b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
As usual, when I travel, I use Insuremytrip.com to research and select an appropriate policy. I purchased AXA Platinum as a result of my recent research. I had some confusion on what I needed to purchase of "known costs" and received a few different responses to my inquiries. I wanted to be sure that my policy would not be invalidated because of any failure to include a "known cost" There is a a brief window to change a policy. At the time of my purchase, I included the cost of airfare as a known cost. I later acquired travel through use of frequent flier points, which substantially reduced the cost of my trip. Since it was outside the window for making a change, there was no way to get a refund of policy costs. My request was sent to AXA through Insuremytrip and, thankfully, AXA approved my request for an exception to the normal policy on refunds. I appreciated that approval. Perhaps some more clarity about what is to be included as a known cost would be helpful.
Fortunately, I had no need to make a claim on the policy itself but the plan included what I might have needed.
Marcia S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Didn't need to file a claim so nothing really to add. Picked based on balance of coverage and price.
Vincent N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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