Travel Insurance Reviews AXA Assistance USA Platinum
The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Sports Equipment Rental coverage.
To learn more, see the AXA Assistance USA Platinum product page.
The trip included a
cruise
AXA Assistance USA
Platinum
As we did not (thankfully) need to use the insurance, it is hard to judge whether the plan/company was valuable, reliable, or forthcoming.
Donald H. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jan 10,2017
The trip included a
cruise
AXA Assistance USA
Platinum
When we make major trips, we always buy this same policy because it offers the coverage we need at a very competitive price. We did not have any claims on our last trip but we did on the one immediately previous to the last one. Those claims were paid promptly when I provided the property documentation. Travel insurance is very important coverage and a comprehensive policy like this one covers us against the most dire of circumstances - medical evacuation and medical care. Were an event to occur, we could quickly find ourselves in significant debt to pay those expenses. We think that insuring against those possibilities is the prudent decision.
Michael O. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the review. We are happy to know your previous claim's experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Nov 04,2016
The trip included a
cruise
AXA Assistance USA
Platinum
This company provided wonderful claim service and will the first one we look at for future travels. We had to file under "trip interruption" when a family emergency necessitated us cutting our trip short. On the morning we made the decision to head home I called to make sure I followed all the appropriate steps, not wanting to invalidate our claim for any reason. Ernesto answered the phone and provided wonderful customer service during what was obviously a very stressful time. He not only answered all my questions but offered to go ahead and start the claim process for me and to send me a "checklist" of what I would need to submit when we got home. As I was preparing to gather the paperwork I called and spoke to Victoria who was super helpful in making sure I understood what each piece of information requested was. I was told to allow 30 days to have the claim processed and approximately 3 weeks later I got an email stating that the claim in its entirety would be paid and today, 28 days after I submitted the paperwork, I have checks covering 100% of the claim in hand.
Linda M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to interrupt a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Oct 31,2016
The trip included a
cruise
AXA Assistance USA
Platinum
I have often purchased travel insurance for the peace of mind it brings. The last time, I did have to file a medical claim. I got sick while on a cruise and needed treatment that totaled about $1,000. When I got home, I filed a claim with all the proper documentation and the claim was handled promptly. Couldn't be happier. Just purchased the same plan for an upcoming trip and will purchase another for our trip next spring.
MIchael O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Jun 27,2016
The trip included a
cruise
AXA Assistance USA
Platinum
Had a number of previous policies for previous trips and never had a claim. Claim in excess of $40,000 was paid promptly after requested information was sent in with no additional questions. The process was surprisingly hassle free. A great company!
Millard G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Feb 17,2016
The trip included a
cruise
AXA Assistance USA
Platinum
MY husband and I needed to cancel a cruise due to family illness. We were very pleased with the service and promptness with which AXA Assistance guided us through the refund process. I would highly recommend purchasing a policy from them.
Miriam C. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I had to appeal three times before $40 of my $120 claim for expenses incurred as a result of baggage delay was allowed. They didn't think the cost of transportation to get to a store to purchase needed clothing was reimbursable. People I spoke to on the phone had no authority to deal with the claim. The documents sent to me referred to me as "the patient" on what was obviously a medical insurance form. I think the claim was finally allowed only because I was stubborn and persistent.
Paul F. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
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Zac
Thank you for you feedback on the policy. We are sorry to learn that you were dissatisfied with the claims process. In the future, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates will explain policy benefits, help submit documentation, assist in filing appeals, and contact the insurance company on the customers behalf in an effort to expedite the claim process. We can be reached 7 days a week by calling 800-487-4722.Jan 19,2016-
Crystal
AXA Assistance USA
We apologize for any difficulties you may have experienced during the claims process. We appreciate your comment as we continually look for ways to improve our product and member experience. We understand the claim in question has since been resolved, however please feel free to contact us directly if we can be of any further assistance.
Jan 20,2016
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The trip included a
cruise
tour
AXA Assistance USA
Platinum
Thank goodness we didn't need to file a claim, but we are so grateful to have your excellent coverage. We wish you Happy Holidays, and a happy, healthy and prosperous to all of you, and your families.
Laura D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
This plan is not comprehensive. I am very dissatisfied with my claim.
MERYL S. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Zac
Thank you for your feedback on the policy. This review has been forwarded to the insurance provider.
We are sorry to learn that you are dissatisfied with the plan and that your claim was denied. Unfortunately, it appears that your trip was cancelled for a reason that is not covered within the terms and conditions of the policy. Please call us at 800-487-4722 if you have any questions or concerns.Jan 16,2016
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Something happened with our luck on that trip and we had to file more than one claim. First one was for delayed luggage for the international flight. Second one was for broken luggage for another part of our trip. Both cases were handled relatively fast by AXA Assistance USA without any hassle and trouble. We provided all information required via email. Phone communication with agents on all occasions was very good: courteous and professional. I would re-use AXA Assistance USA in my future travels.
Janna G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful