Travel Insurance Reviews AXA Assistance USA Platinum
The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Sports Equipment Rental coverage.
To learn more, see the AXA Assistance USA Platinum product page.
The trip included a
tour
AXA Assistance USA
Platinum
Easy process
Peter C. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Mar 24,2017
The trip included a
tour
AXA Assistance USA
Platinum
I am very grateful that we did not have to file any claims against this plan. I felt it was very expensive. I was extremely pleased with the assistance I received in selecting and purchasing it from my agent at insuremytrip.com.
yvonne c. would not
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with the purchase price. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.Oct 11,2016
The trip included a
tour
AXA Assistance USA
Platinum
The best insurance is the one you don't have to use. But I know this policy also protected my use of frequent flyer miles. Good deal!!
Fulton F. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
Just the peace of mind knowing we had good coverage in case of emergency was worth any extra cost!
Robert K. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Mar 24,2016
The trip included a
tour
AXA Assistance USA
Platinum
Thankfully, never had to make use of the insurance so cannot comment on fulfillment-related issues.
Robert Z. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Feb 29,2016
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I had to appeal three times before $40 of my $120 claim for expenses incurred as a result of baggage delay was allowed. They didn't think the cost of transportation to get to a store to purchase needed clothing was reimbursable. People I spoke to on the phone had no authority to deal with the claim. The documents sent to me referred to me as "the patient" on what was obviously a medical insurance form. I think the claim was finally allowed only because I was stubborn and persistent.
Paul F. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
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Zac
Thank you for you feedback on the policy. We are sorry to learn that you were dissatisfied with the claims process. In the future, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates will explain policy benefits, help submit documentation, assist in filing appeals, and contact the insurance company on the customers behalf in an effort to expedite the claim process. We can be reached 7 days a week by calling 800-487-4722.Jan 19,2016-
Crystal
AXA Assistance USA
We apologize for any difficulties you may have experienced during the claims process. We appreciate your comment as we continually look for ways to improve our product and member experience. We understand the claim in question has since been resolved, however please feel free to contact us directly if we can be of any further assistance.
Jan 20,2016
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The trip included a
cruise
tour
AXA Assistance USA
Platinum
Thank goodness we didn't need to file a claim, but we are so grateful to have your excellent coverage. We wish you Happy Holidays, and a happy, healthy and prosperous to all of you, and your families.
Laura D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
This plan is not comprehensive. I am very dissatisfied with my claim.
MERYL S. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Zac
Thank you for your feedback on the policy. This review has been forwarded to the insurance provider.
We are sorry to learn that you are dissatisfied with the plan and that your claim was denied. Unfortunately, it appears that your trip was cancelled for a reason that is not covered within the terms and conditions of the policy. Please call us at 800-487-4722 if you have any questions or concerns.Jan 16,2016
The trip included a
tour
AXA Assistance USA
Platinum
Since I made no claim on my AXA Assistance USA Platinum plan, I can't give a complete review; however I was completely satisfied with the plan cost and coverage. The piece of mind I had knowing that I was covered should an emergency arise made for a worry free trip.
Donald T. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you.
Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Dec 01,2015
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Something happened with our luck on that trip and we had to file more than one claim. First one was for delayed luggage for the international flight. Second one was for broken luggage for another part of our trip. Both cases were handled relatively fast by AXA Assistance USA without any hassle and trouble. We provided all information required via email. Phone communication with agents on all occasions was very good: courteous and professional. I would re-use AXA Assistance USA in my future travels.
Janna G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful