Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I continue to believe travel insurance is too costly for the benefits provided, and I wish we had more choices for coverage than we do. For example, reducing the medical coverage, which many tour groups now provide, would greatly reduce the cost.
James B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Vacation Rental Damage Plan
My phone representative was super and deserves a 5 star rating or the highest you can get. She was very nice and patient in helping me understand the terms antd getting me into the best coverage for the money.
Charles B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We purchased this plan for our trip to Glacier. American Airlines canceled our connecting flight and this insurance company is not wanting to pay for us not getting to our first night AirBnB. Said that American Airlines said it was due to completion of pilot duties and that is not covered. It would be covered for weather, mechanical or strike, but not this. Who cares why it happened. This was caused by our flight being canceled by the airlines, not us. We ended up having to purchase new airfare and the cost was exorbitant. I figured we would at least get reimbursed for the first night hotel that we missed if not some of the new airfare. I am very upset and will NEVER recommend this plan again.
Karen G. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
-
Sally
Thank you for your review. Please see the following response from Generali Global Assistance.
"We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a variety of different covered events under which we can provide coverage if your trip is interrupted. The plan is unfortunately unable to provide coverage for every event that might cause an interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."Oct 13,2021 -
KarenG
We were able to get payment for our trip in the end. It did take work on my end to speak to a manager and sending more information. American Airlines had canceled a connecting flight due to one of the reasons that had been accepted. I do believe any problem that an airline would cancel for should be covered, but it all worked out in the end. I suggest reviewing and comparing all insurances carefully. Thank you.Feb 17,2022
The trip included a
tour
Generali Global Assistance
Standard
Very disappointed in General Global Assistance and its deceptive marketing. We included and paid for "Cancel For Any Reason" except for a "listed covered event" in our coverage. We cancelled it per our own personal misgivings about Covid circumstances. While there were pandemic warnings about international travel, there were no restrictions about our travel.
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
Dennis H. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Sally
Thank you for your review. Please see the following response from Generali Global Assistance.
"We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a variety of different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."Oct 13,2021
The trip included a
tour
Generali Global Assistance
Preferred
Thank you.
Randall S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
All went good and did not have to use this insurance. That's good. But it was there if needed.
June K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Your policies and options were clear.
ALLAN R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Didnt need it thankfully but eased my mind knowing I was covered in event of emergency.
Janice H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
With this company I buy even before couple times they have very friendly staff i head few questions they explain me very clearly in future I'm looking to purchased again thanks
DILBAGH b. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Fortunately, no problems that required a need to file a claim. Nonetheless, always feel confident that if a situation occurred we'd be in good hands with Insure My Trip. Andrew
Andrew S. would
recommend this plan to a friend or relative.
"Thanks for your feedback. The calculated cost depends on a variety of factors including time to departure. Our travel protection plans offers coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. We have dedicated customer service representatives who can clarify the plan terms and conditions specific to your needs. You can contact us before or after you buy a plan at 800-874-2442 or [email protected] for any help you need."