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Travel Insurance Reviews InsureAssist

InsureAssist is a leading provider of direct-to-consumer travel protection insurance products and services. The expert staff at InsureAssist are available 365 days a year and are licensed travel insurance experts. InsureAssist travel protection plans are Underwritten by Nationwide Mutual Insurance Company.

Learn more about InsureAssist.

Customers rated InsureAssist
4.59 out of 5
2,050
ratings and reviews
98%
recommended
Sort by
Cruise
Filed claim
The trip included a
tour
InsureAssist TravCan Premier
The only way to truly know if this is a good plan is when you need to file a claim. Fortunately, I did not need to file a claim.
Thomas G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureAssist TravCan Premier
I did not use the policy but following an 11 hour flight from Athens, when my connector flight threatened to delay, I was feeling glad I was carrying 6 hour travel delay coverage. The one hour flight was supposed to leave at 6 pm but the airline had to search for another plane, and that was looking to be a long night. Since I received a generous voucher for part of my airline ticket, my one concern for the policy as a whole was that there was not a high enough coverage limit available for a worse case travel delay or interruption (since it is limited by the amount paid for the trip not including the voucher), however I believe all insurers have this limitation. I did have very good coverage for a more common delay such as an all night delay at the airport.
Gwendolyn A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
InsureAssist TravCan
Very pleased with my dealings with you. Only negative comment would be that the insurers, who had been more reasonably priced than our travel company, are now beginning to lose their competitive edge, making it less enticing to use them versus our travel companies own insurer.
George K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. Typically, our providers calculate premium based on trip cost, duration of travel, and traveler ages. It is possible that travel suppliers use a different system in determining premium.
    May 19,2014
InsureAssist TravCan
Unfortunately we had to file three separate claims. First for medical for a dislocated finger. Then medical expenses for hospitalization for heart attack symptoms, and finally trip interruption. What a vacation! Each claim was handled easily, promptly, and in full.
ROBERT H. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureAssist TravCan
I am 64 and trekked the Annapurna Circuit in April 2014. I went with peace of mind as far as insurance/evacuation is concerned. Two years ago I did the Everest Base Camp Trek with this same company.
Margaret E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
InsureAssist TravCan
My policy worked as a secondary coverage, and in such case you need to have a proof whether the primary insurance or carrier covered some of your loss. My suitcase was damaged by carrier (cruise line). I submitted my claim to InsureAssist not having proof whether the carrier covered my loss. They explained to me that I had to file the first claim with the cruise line. I filed a claim with the carrier and was partially reimbursed by them. After submitting carrier's statement of reimbursement and other required documentation, I receive full reimbursement from InsureAssist very promptly. They were very responsive. Thank you.
Yuriy N. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureAssist TravCan
Having reasonable and extensive coverage for our trip gave us the peace of mind.
Cynthia D. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureAssist TravCan
I am very happy to purchase insurance. My parents are elderly and I feel more comfortable buying insurance for unexpected events with my family.
Kathleen B. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
InsureAssist TravCan Premier
I appreciated the follow up both before and after my trip.
Shannon J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureAssist TravCan
It felt so good to be covered and thankfully I didn't need to use the insurance.

Me and my mom traveled to Israel and had a fully awesome Holy Land experience, one we'll never forget...to see the evidence of the Bible is just awesome. We traveled to Old Jerusalem, Bethlehem, Nazareth, Tiberias, Hebron, and Tel Aviv...places of the Old Testament and New Testament sites. If you are a Bible believing person, I'd suggest you visit The Holy Land...it will change your life!

Again, we're both thankful for buying your service.
Marc D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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