Travel Insurance Reviews International Medical Group iTravelInsured SE
iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, trip interruption, missed trip connection, and travel delay benefits.
To learn more, see the iTravelInsurance SE product page.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
We had a claim and it was promptly reviewed and a payment for the amount submitted was approved. Very pleased with the process!
Stevan U. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
International Medical Group
iTravelInsured SE
The plan coverage to cost ratio was great. I did make one small claim for about $175. Unfortunately it took FIVE months for them to process and deposit my claim into my bank account. FIVE months. I have 27 correspondences with them via and 9 phone call records on my phone. I can't even tell you how many questions (emails) went unanswered. I finally had to employ the assistance of a claims specialist from InsureMyTrip.com to look into this. Coincidentally just days later I received my reimbursement. Just a little communication from IMG would've eased the process and kept me from wondering what was going on. I received so much mis-information from them it's not even funny. I felt like I was a supervisor there who needed to constantly remind the staff to follow-up and reiterate repeated information over and over. I booked another plan for the current trip that I am on and it was NOT with IMG.
James M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jan 09,2020-
JamesM
Yes, thank you. As I mentioned in my review I did indeed reach out to a Customer Advocate, very awesome to have! Thanks!Jan 09,2020
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The trip included a
tour
International Medical Group
iTravelInsured SE
Coverage and price seemed reasonable, but I can't comment beyond this because I did not have to file a claim.
Katie S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Several emails sent for medical claim from Peru and Ecuador did not go through. Email address was checked and was correct. I tried filing the claim by email when returned to USA and still would not go through. Finally I called and had the insurer email me and I replied with claim attachments and then it went through. Email address in question is [email protected] this needs to be fixed. It took 3 weeks after claim submission on 2/22/19 to get the check.
Hamir M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
Thank you for bringing the issue with the claims email address to our attention. International Medical Group will look into the problem with the email address and do whatever they can to correct it.
In the meantime, our licensed representatives are happy to help you with any part of the insurance process. Should you have any questions in the future, please feel free to call us at 800-487-4722.Mar 22,2019
The trip included a
tour
International Medical Group
iTravelInsured SE
They processed the claim promptly and paid it fully. I couldn't be more satisfied.
Andrew B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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IMG RR Team Account
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.Mar 12,2019
The trip included a
tour
International Medical Group
iTravelInsured SE
The plan covered what I wanted at reasonable cost. Fortunately we did not have to file any claims.
Charles K. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
I understand that insurance on a trip like my husband and I took was necessary. I'm certainly glad we did not have any problems that would have required us to make a claim. As far as rating your services, I really do not have an opinion good or bad. Just glad the trip was uneventful and we didn't need your services. Thank you very much.
Larry H. would
recommend this plan to a friend or relative.
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