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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.53 out of 5
2,693
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
John Hancock Gold
Easy to get plan . Didn't use it so no further comment
Dennis L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Easy to sign up for
Luckily, no claim
Ronald M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
We didn't need to use the insurance, but it was reassuring to know that we had it.
Gary R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Although we did not have to use this insurance, we felt comfortable having it. We saw 2 people removed from our ship due to illness and you just never know if it could be you. Also, with all the terrorists in the world, you never know if you will have to cancel a trip for whatever. Fortunately, it was all smooth sailing and all went well.
Andrew A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
It was honestly very comforting after the trauma of left luggage and having to pay to get it to me that John Hancock people processed my claim very quickly and I now have the check in the bank. Thank you.
CHRYSTINE M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
Unfortunately, the cost of plan coverage becomes prohibitive the older one becomes. In addition, you must buy duplicate coverage for things such as lost baggage which is likely covered by other policies you already own. It is however, the only option available if you want travel insurance. It just should be more fair and allow one to cherry pick the coverage that is necessary in order to reduce costs.
Doreen H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your comments. You were correct when stating that plans do get more expensive as you get older since premiums are calculated based on the age of the traveler, cost of trip and length of trip. However, most companies including John Hancock do allow you to "cherry pick" by offering you various levels of coverage at lower rates. You chose to purchase the John Hancock Gold plan which is their most comprehensive plan. For most travel situations, John Hancock also offered a Basic and Silver plan at lower premiums.

    Please remember that we are always available to assist you from 7:00 AM to midnight ET weekdays and from 9:00 AM to 9:00 PM ET.
    Nov 21,2017
John Hancock Silver
No claim was made so no comments can be provided.
Man-Wah M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
No claim was made so no comments can be provided.
Richard Kam Shun M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Fortunately we did not need to use the plan. I think it should have been less expensive.
kendra w. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    Each Company will base the premiums of their plans by 3 main factors; (1) the ages of the travelers, (2) the length of your trip from home to home and (3) the total cost of your pre-paid trip cost. As the traveler's ages change, trip costs increase or the length of the trip is extended, the prices will also change accordingly.

    Please feel free to give us a call when you plan your next trip. We have licensed agents available 7 days a week to help find the best policy for you, at the lowest premium. We can be reached at 1-800-487-4722.
    Nov 08,2017
The trip included a
tour
John Hancock Gold
Fortunately, I didn't have to file a claim. I did select this policy based on other reviews.
Suzanne K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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