Travel Insurance Reviews John Hancock Insurance Agency, Inc. Silver
The Silver plan is the mid-level policy offered by John Hancock and may be ideal for families traveling with children, as kids 17 and under are free as long as one parent is covered under the plan. Coverage is offered if you have to cancel or interrupt your trip for a typical covered reason which can range from an unforeseen illness, injury or death to your destination being made uninhabitable by a natural disaster. The Silver plan does offer higher limits of coverage than the Bronze plan for Baggage, Travel Delay, Medical and Emergency Medical Evacuation.
To learn more, see the John Hancock Insurance Silver product page.
The trip included a
tour
John Hancock
Silver
We've never filed a claim before.This was a trip of a lifetime for the family and our 30th anniversary. Two weeks in Australia-part with adventures by Disney and part on our own. We had lots of tough stuff like skydiving on the beach planned and wanted (needed) special coverage, just in case.
We made a mistake-we listened to the travel agent and booked the domestic portion of the trip on American Airlines. Two days of our trip we were trapped in Dallas Texas instead of playing in Sydney Australia. We missed the sydney symphony in the Sydney opera house-surfing at Manley beach-and a full day of the organized tour.
We called the emergency claim number while trapped in Dallas airport and insure my trip was the only nice voice we heard for two days.
We filed the claim upon return and they were terrific. Didn't need the special coverage (glad we had it for skydiving) but for the ordinary issues we did need the coverage and they were the best.
We can never get the wasted time and missed activities back, but the cost was recovered and expenses were too. Quickly, easily, and fairly.
Now if only John Hancock ran American Airlines.....
We made a mistake-we listened to the travel agent and booked the domestic portion of the trip on American Airlines. Two days of our trip we were trapped in Dallas Texas instead of playing in Sydney Australia. We missed the sydney symphony in the Sydney opera house-surfing at Manley beach-and a full day of the organized tour.
We called the emergency claim number while trapped in Dallas airport and insure my trip was the only nice voice we heard for two days.
We filed the claim upon return and they were terrific. Didn't need the special coverage (glad we had it for skydiving) but for the ordinary issues we did need the coverage and they were the best.
We can never get the wasted time and missed activities back, but the cost was recovered and expenses were too. Quickly, easily, and fairly.
Now if only John Hancock ran American Airlines.....
John G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
John Hancock
Silver
Did not use it but glad I had it.
Darrell B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Thankfully we didn’t have to use this, but it was the peace of mind that we needed especially with all of the variables going on in our trip plan. I would agree that the application process was streamlined, and provided me the options I needed to get this secured. I would use again and would recommend to others.
Scott L. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
Thankfully did not have to file any claims. This policy seemed the best for the money and was great for peace of mind.
Tina W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Minimal contact with the insurance company, they took my premium and emailed ID and policy. No claim filed.
William D. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
I had a high level of confidence in my trip coverage - which I did not need to call on, and that's good.
Grace H. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
The best travel insurance offers good and appropriate coverage at a reasonable price...then goes unused because your insured trip goes really well and you don't need to file a claim.
Lauren H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I felt the coverage was good and the price was reasonable. Thank goodness we did not have to file a claim but having the plan gave us comfort knowing that we were covered.
Thomas W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Did not have to use. At age 71 and on a cruise, one needs peace of mind. Hancock Silver plan is the way to go.
Marilynn J. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
We had a claim based on an ear infection and sudden illness my daughter developed during the trip. The claim forms were very confusing as most of it didn't apply well to our situation. I informed the insurance company of the claim on the day we saw the doctor at the resort and the person I spoke to assured me we were covered. We would have taken our daughter to the doctor anyway - but I wanted to make sure I informed the company if that was going to be required. As soon as we returned from the trip I submitted a claim in writing. It was rejected and I was asked to first submit my claim to our health insurance provider in the states. When I received that company's response, I was finally able to submit a full claim under the travel insurance policy. It took about three months to get our claim paid. I will use travel insurance again, but I was under the impression the travel policy provided primary coverage for the medical claim, so I was irritated to have to make a claim through our usual carrier. However, it worked out in the end - just not real quickly. People who easily get discouraged and put off may not have carried the claim all the way through and gotten paid. I always send correspondence to insurance companies by certified mail. Another hassle, but it avoids a contention that your documents weren't received.
Jana J. would
recommend this plan to a friend or relative.
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Carol
Thank you very much for providing this information for your fellow travelers. There is no doubt that claims forms may be confusing to complete, but it's good to know that you were fully reimbursed for your medical expenses by the insurance company. You should also keep in mind that InsureMyTrip has advocates that are available to assist in the future should you need help on a claim.Apr 17,2017