Travel Insurance Reviews for John Hancock Insurance Agency, Inc. Bronze


The Bronze plan is the most economical policy offered by John Hancock and includes basic limits of coverage such as Trip Cancellation, Trip Interruption, Travel Delay, Baggage, and Medical coverage. This plan allows you to insure trip costs up to $15,000, making it ideal for insuring smaller, less expensive trips.

To learn more, see the John Hancock Insurance Bronze product page.

Customers rate the John Hancock Insurance Agency, Inc. Bronze plan
(4.59 out of 5)
based on 213 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
John Hancock Bronze
Thankfully, didn't need to file a claim. While in Nassau, Bahamas one of the women on our ship fell and broke her hip. And a friend that was with my group had a kidney stone attack and had to visit the ship's doctor for pain meds. Just shows that accidents and sickness happens more often than you would think.
Ricky B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
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  • Empty Comment
John Hancock Bronze
Addition to previously submitted review. The day before we were scheduled to leave for Phoenix, AZ, we were notified that the unit we had rented for three weeks had been sold and we were going to be switched to a house in a different part of Phoenix. Upon arriving at the house, we discovered the one bedroom had an unacceptable sofa bed. The owners agreed to bring another mattress and we decided to try staying there since the rest of the house was nice. The second mattress helped but still was not up to par. Then the water pipes sprung a leak underneath the slab the house was sitting on. This caused the third bedroom to be uninhabitable and the reconstruction company put a large humidifier with five heaters in the unit to dry up the leak. The noisy equipment was there for three days. The water pipe was rerouted from the garage up through the ceiling. We decided to stay there despite the inconvenience because we thought it would be more trouble to move elsewhere. Since your insurance only covers monetary lose we did not file a claim. Your insurance should also cover inconvenience caused by events beyond the insures's control. People looking for insurance should be aware of this. In addition, our return flight was scheduled for Jan 23. Due to the impending blizzard Delta Airlines was encouraging everyone flying to Harrisburg PA to change their flight plans as they could not guarantee we would be able to get home. As a result we returned a day early. I need to check whether this is a covered event.
Marian B. would not recommend this plan to a friend or relative.
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Value
Claims no claim filed
Satisfaction
  • Brittany
    Photo
    Thank you for your feedback on the policy. We felt as though this review deserved a reply via email to further discuss your suggestion about covering inconveniences, and if your change in flight arrangements would potentially qualify for coverage. This review also deserves a published reply because it is very informative and will be helpful to fellow customers.

    Comprehensive travel insurance plans do cover the cost of renting pre-paid and nonrefundable properties. Plans such as the John Hancock Insurance Agency Bronze plan do provide Trip Cancellation / Trip Interruption due to a list of covered, unforeseen, emergency events. However, the customers assessment that standard Trip Cancellation / Trip Interruption coverage is not designed to cover inconveniences such as uncomfortable sleeping arrangements or broken pipes is correct.

    Please call 800-487-4722 if you have any questions or concerns. Our representatives are available 7 days a week and would be happy to provide assistance.
    Jan 26,2016
John Hancock Bronze
Thankfully I did not have to use this plan but I was very glad it covered my expenses if I had needed to submit a claim.
Michael A. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Bronze
I read a ton of terrible reviews online about other trip insurance companies before settling on John Hancock. I ended up having to file a claim and the coverage, communication, resolution etc. were all outstanding!
Thomas S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
John Hancock Bronze
I had an illness interrupt my trip. After submitting my documentation I received reimbursement quickly and without additional paperwork. I was really pleased with their responsiveness and would buy this insurance again.
Joseph J. would recommend this plan to a friend or relative.
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Value
Claims
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  • Empty Comment
John Hancock Bronze
We canceled our trip to London, Paris, and Strasbourg as it was scheduled to take place right after the terrorist attacks. We used the Cancel for Any Reason clause, and John Hancock reimbursed us within two weeks of filing the claim! Everything was submitted online and was super-easy. We were reimbursed train tickets, pre-paid site entry tickets, and even airline cancellation fees. We can't recommend this enough and will continue purchasing this product going forward for all of our big trips.
Linda K. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
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Value
Claims
Satisfaction
  • Empty Comment
The trip included a
John Hancock Bronze
Fortunately we did not need to use it, but we wanted a plan that would cover us in case a family emergency required an unplanned trip cancellation. This plan provided what we needed.
Samuel B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Bronze
We did not need the John Hancock Bronze Plan for this trip, but it felt comfortable knowing we were insured.
John B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Bronze
Being a very healthy person I may not have needed to purchase this plan.
Susan A. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Bronze
Since I was traveling to China for 3 weeks I needed a plan that covered all kinds of emergencies. This plan did. I know the company's outstanding reputation, the price was affordable, and I had no worries about coverage should an emergency occur.
Linda O. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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