Select your home state, territory or province. If you do not see your residence, then select "Neither U.S. nor Canada."
If any traveler in your group resides in a different state/province/country, that person will need to purchase a separate plan. Due to insurance laws varying by state, you cannot list residents of multiple states on the same policy.
"We apologize for the frustration encountered and would like to reach out to you to discuss your situation further. Please contact customer care at 1-800-243-3174 with your most convenient time and we would be happy to look into your case. Thank you."