Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
I really don't know if I was satisfied since I did not need to use it. I felt prepared if something had gone wrong, but would not know if that was the case unless a problem occurred. The ongoing dilemma of buying insurance - what a waste of money since it was not used; or, what a fabulous investment since it provided the assistance I needed.
David B. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Nov 30,2016
The trip included a
cruise
AXA Assistance USA
Silver
Did not use it at this time.
Leticia Y. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 28,2016
The trip included a
tour
AXA Assistance USA
Gold
The plan gave me peace of mind knowing that I had coverage if needed. Luckily I had no issues while I was on my trip. I was very satisfied with the assistance I received in choosing a plan.
Linda F. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Nov 28,2016
The trip included a
tour
AXA Assistance USA
Silver
It's hard to rate the trip insurance since we didn't have to use it, although it almost came to that for different reasons than what we expected. But for the money...and the peace of mind...we suppose that it was all worth it. And if it had come to it, I am hoping that the company would have stepped up as easily as they made it seem. We will probably never go on another trip without trip insurance.
Deborah M. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
Unfortunately our trip had to be cancelled due to medical reasons. Provided all necessary paperwork to AXA by registered mail and followed up with phone call to confirm that all documentation required had been received. Their claims department stated that we would hear in approximately 30 days. When that date had passed and we had not heard we called them. At that point AXA informed us that the actual claim form had not been included in the package! There were several phone calls between ourselves and AXA over a period of 2 days, after which we received an e-mail stating our claim had been processed and approved in full. Apart from those final 2 days we received a good response from the company.
Gillian P. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Nov 28,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
I've never filed a claim, so don't know how good or bad they are about claims. The purchase process was easy and reasonable, but otherwise I can't comment
Audrey M. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 28,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
We had no trip interruption so I really can't judge was it worth the money. I can only say we had peace of mind at a fair competitive price should something had happened. As I said thankfully it was smooth sailing all the way
David G. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Nov 28,2016
The trip included a
tour
AXA Assistance USA
Gold
Was glad I did not need to use it!
Janet B. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 22,2016
The trip included a
tour
AXA Assistance USA
Gold
Glad we had the plan but even happier that we didn't have to use it.
Richard A. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 22,2016
The trip included a
tour
AXA Assistance USA
Gold
It would be nice if we paid for a plan and did not use it to get a credit on a future purchase.
Robin S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.Nov 22,2016