Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thank God we are safe from this COVID, I was scared about the spread of the pandemic on cruise ship. That’s why I feel more comfortable when buying a travel insurance.
Seow D. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Generali Global Assistance
Standard
I did not have to used it, Glad that I did.
Maryse D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Be helpful if they provided the “embassy letter” on the front end that states you are covered for COVID.
Nigel B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Vacation Rental Damage Plan
I had to cancel my trip the morning we were set to depart due to COVID. I was unable to cancel my insurance coverage despite never taking the trip because you don't allow same day cancellations. This is stupid because check in time for our stay was 4pm. You assumed NO risk but kept all my money. Thanks for nothing.
Marc P. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We made an emergency telephone contact to help track down covid test results so we could board our return flight to the US. The agent was solicitous but her plan to have their agent in Peru didn’t contact us before we went ahead and obtained a quick test at the airport
THOMAS Z. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I did not have any claims, but it was a peace of mind thing.
Kia Y. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Didn’t have to use. Great price and will use again
Donald G. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
Generali Global Assistance
Preferred
I am not sure as to why I had to pay twice for this coverage. I will NOT recommend this company to others. I felt I was ripped off having to pay twice for the same coverage and getting no explanation from the company.
Patrick O. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
regretfully i had to cancel this trip bc of a hip issue that is requiring hip replacement- i could not manage walking or traveling. Generali was great to deal with- helpful staff, easy process and follow thru with full refund. Naturally i needed to provide all documentation re: physician letter, treatment history etc. but absolutely no push back and received full refund promptly. very satisfied.
Pamela O. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
after reviewing several companies offering trip insurance, I decided on Generali. Generali offered the coverage in all of the areas I needed for the region I was headed to, at an excellent price. It was not too expensive, nor was it cheap -- it was just right.
Linda P. would
recommend this plan to a friend or relative.
Thank you for your feedback. We hope you enjoyed your vacation. Please see the response provided by Generali below:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We were unable to locate any record or documentation of this being brought to our attention. Please contact (800) 348-9505 or [email protected] as we would like to review your concerns with you and provide further assistance if needed."