Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
Generali Global Assistance
Preferred
Easy to navigate, compare the coverage and good value. I have used this company in the past. Good customer service when I needed to cancel coverage for a prior trip that I never took I plan on using you again
John D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
It took me five months to achieve final resolution of my claims against my policy. The final resolution was satisfactory, but Generali's attention to detail and responsiveness were very poor. Their initial payment on my trip interruption coverage was incorrect; they failed to understand that the total cost of the trip that I provided them was per person, not for the two of us combined, and so the payment was much lower than it should have been. They identified my "claim representative" soon after my initial contact, but several e-mails and phone messages to this person went totally unanswered. When I finally managed to speak to someone who could resolve this issue, it took only moments for me to explain the discrepancy, and for them to acknowledge that I was correct, and that the documentation that I provided had been sufficient and quite clear. For the medical claim, once again, their initial calculation of the payment due me was wrong; they had misread the Explanation of Benefits statement that I provided, reading the amount covered by my primary insurance as being the amount of my out-of-pocket expense. So I had to contact them again. When I finally got to speak to a real person, it took only moments for me to explain their error to them and for them to acknowledge it. After this they corrected the calculation and sent me a check for the correct amount.
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
Richard S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
-
Carol
IMT
We also received this response from Generali:
"Thank you for your review, we're sorry to hear about your negative experience and apologize for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing higher than normal claims volume as a result of the recent adverse weather events which is affecting our turn times, and overall volume. We value your feedback, please contact (800) 348-9505 or [email protected] if you have any further questions."Oct 26,2018
-
Generali Global Assistance
Preferred
I would have liked to have my policy number highlighted better in the email sent after purchase. I did call the insurance company number to check that I had the correct number before my trip started.
Dorothy M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I like using this company because it ptovides the coverage I need and I can easily buy the insurance online.
Shirley yvonne s. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately we did not need to use any of the insurance, but felt confident with our coverage.
theodore w. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Recommended by my Travel planner and it was very easy to obtain
Barbara K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Kenya Airways lost one of my bags and I had to return to the US before it was found. I contacted your claims people and spoke to Courtney who was very helpful in answering some general questions. Thankfully, the bag was returned to me intact (thanks to Delta) and no claim was needed.
Sheila L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I could not have been more impressed with quality of service I received or the patience or expertise of Generali personnel when I called with my endless stream of questions. (We had never purchased travel insurance before and so, the whole process was quite a mystery.) To be clear, we didn't file any claims so I can't speak to that part of the product experience but that aside, I was entirely happy with our interactions and would definitely recommend Generali to a friend and make it my first stop the next time we're planning a big trip.
Donald N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
A repeat customer discount would be great --
Michael R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
When I compared the cost with friends who travel extensively overseas their costs were signifcantly cheaper.
Michael K. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your inquiry. Since Comprehensive plan premiums are generally based on the traveler's age, trip cost and length of trip, it is not surprising that your friends' premiums were different then your premium. In addition, there were also many policies to choose from with varying amounts of coverage and terms and conditions. You chose the Generali Preferred which was very competitively priced even though it was one of the most benefit enriched plans with high limits and more covered reasons to cancel the trip than offered by most plans.
Please always remember that you may call at (800)487-4722 for assistance in quoting and comparing our plans.Sep 26,2018
"The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates® will support you with the process if you feel a claim has been unfairly denied."
We encourage our customers to take advantage of this service if necessary by calling us at (800) 487-4722 to request an advocate's assistance.