Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
tour
John Hancock
Gold
We had to cancel the trip due to a family health emergency. The claim was processed and approved one day after submission. I was quite pleased with the customer service and responsiveness!
Paula S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
John Hancock
Gold
We unfortunately missed the first day of our cruise due to our flight being cancelled due to an airport workers strike. The insurance claim processing was straight forward and they were very prompt on processing our claim. I will definately use them for our next trip. You always hope that nothing happens to delay your trip, but having an insurance company that is straightforward to deal with and prompt with a fair resolution gives you a lot of peace of mind when travelling.
Jane S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Gold
If not for the InsureMyTrip advocate, I doubt John Hancock would have ever paid my claim. My husband was seriously injured in a fall and required hospitalization 2 days before we were to depart. I sent in all required documents within 10 days of his accident and got virtually no response from JHC. After waiting 3 months and getting no response to my inquiries, I asked InsureMyTrip for help. Their advocate called several times and arranged a conference call where they finally agreed to mail the check asap. Almost 4 months after filing my claim, I did receive full reimbursement, but not until sending multiple additional documents and with phone calls from IMT's advocate. I would never use JHC again.
Linda H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
John Hancock
Gold
Within days of departing on our trip, we needed to change the dates on the plan and add 2 days. I made a call. They gave me an email address to write to. I received a response within 24 hours that the change was approved. NO CHARGE!
Margaret J. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
Overall best for the price
Rhoda R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
My ship's arrival into Shanghai was delayed 5 hours due to fog, necessitating me to incur an additional half-day room charge. JHIA promptly paid my travel delay claim. Couldn't ask for more.
Arthur G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
John Hancock
Gold
We didn't file a claim so it's impossible to rate the service provided. We did have a $170 loss for an optional tour that we couldn't attend because my wife came down with a sore throat. I didn't bother filing a claim because I know Hancock, or any other travel insurer, would have required a doctor's certificate to reimburse and since we were in the middle of Nepal where there were no doctors we were unable to provide the required documentation. So, travel insurance is a necessary evil that can be used for serious injury but is generally overpriced since, as in our case, you can't even file a claim in certain circumstances. I'm not criticizing Hancock because all travel insurers have essentially the same requirements.
Cheryl T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Gold
I did not get the results from my claim that I had hoped, but the response was fair and according to the purchased coverage . Because of a mix-up with the airline, I spent nearly $200 on long-distance overseas telephone fees to get my wife's ticket issued for the return trip. Since this expense was not a result of a trip delay, it was not covered. (Of course, the airline did not accept responsibility, either.) So, although I did not get what I had hoped, John Hancock handled everything promptly and professionally. I would use them again.
JOHN W. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Called John Hancock Claims on Peru trip needed urgent claims info. Long wait on hold that cost me $$ on my International Calling Plan, transferred to another Dept., Representative took my info and said they would call me back. No RSVP!!
Donna A. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Thank you for making us aware of your problems when contacting John Hancock. We are very sorry to hear that you did not receive the 24 hour emergency assistance service that you expected under your John Hancock Bronze plan. Although we cannot account for the problem, we did forward your comments to John Hancock so that they would be able to correct this problem from ever happening again.
Please accept our apologies. Although you have indicated that you have no claim to file, you should feel free to contact InsureMyTrip with any questions. Customer Care is available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.Apr 10,2018
The trip included a
cruise
tour
John Hancock
Gold
Our trip was canceled in Nov. 2017 by our travel tour company, who closed their co.
It took us until March 2018, after many phone converrsations, letters, copies of contracts, etc that it was finally agreed we deserved our monies we paid for our trip that was canceled for us, not by us.
Until this time we have used John Hancock numerous times with no problems, and would recommend.
It took us until March 2018, after many phone converrsations, letters, copies of contracts, etc that it was finally agreed we deserved our monies we paid for our trip that was canceled for us, not by us.
Until this time we have used John Hancock numerous times with no problems, and would recommend.
Arthur R. would
recommend this plan to a friend or relative.
-
Kyle
Thank you for providing feedback on this policy.
We are sorry to hear your claim took longer than expected. For future trips and claims, please feel free to contact us if you feel your claim has taken too long. Our “Anytime Advocates†will support you with the travel insurance company if you feel a claim has taken longer than expected or has been unfairly denied.
Please feel free to contact us 1-800-487-4722 if you have any further questions or concerns. We are available 7 days a week.Apr 06,2018
Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.