Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Did we really need your insurance? We were advised to get it, so we did. We spoke to other people on our cruise + they did not get insurance. They had enough in savings + credit cards to cover any expense. I suppose if anything had happened to us, we would be glad we had it.
David C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I submitted a claim for trip delay and baggage delay. My claim was approved the very next day and a check is in the mail. They surpassed my expectations.
Joan G. would
recommend this plan to a friend or relative.
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
I needed to be assigned to someone and never was. None of my communications were ever acknowledged. The instructions given were very unclear and I ended up creating three claims when I was trying to change the original. I re-entered my information so many times. It was very frustrating. I had no faith that I would get my money back, but it did finally arrive.
Carol G. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
An extremely unprofessional organization. When one files a claim using this company's website, no information is provided on said site about the progress of the claim. In fact, you cannot even use the site to find the details of your original claim submission. This then requires customers to email the company directly and responses are 1) slow in the first place and 2) when received, erroneous. For instance, I had to file two separate claims, one about a damaged suitcase and the other about a damaged laptop. When I followed up about the claim regarding my laptop, a lack of response would require me to write again, only to get a reply about the claim regarding my suitcase. This frustrating back and forth finally resulted in the information that the company would not cover the damage to the laptop.
I advise travelers to avoid this company for their poor handling of claims and correspondence.
Rodney F. would not
recommend this plan to a friend or relative.