Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Nice-Madrid-Miami
Iberia had system down to connect with Madrid in Nice to print the 2nd. boarding pass so we had to request 2nd. boarding pass at connection in Madrid.
When we arrived in Madrid we tried to find Iberia desk but we didn't make on time because was far apart from the gate so we lost our flight to Miami. We had to overnight in Madrid in order to take next day flight. CSA said this is not covered our dinner and hotel for that night that we requested.
Robert E. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for providing your feedback on this plan.
Each benefit under a plan will have a set number of covered events in which that benefit will cover. For the CSA Custom plan, their travel delay benefit would cover events such as a "delay of a common carrier, loss or theft of a passport or travel documents, natural disasters or adverse weather or unannounced strike."
We recommend that you call us when planning your next trip so we are able to assist you in finding the right plan. We are available 7 days a week at 1-800-487-4722.
We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for reasonable, additional expenses such as meals and accommodations incurred during a delay of six hours or more resulting from a flight delay and other specific covered events. Unfortunately, Travel Delay cannot typically provide reimbursement for delays resulting from the airline’s inability to print boarding passes. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
Being stranded in Paris when my airline ticket was rejected, CSA was the only help I could get. The customer service rep (Lisa) calmed my anxiety, put me in contact with the proper person I needed to issue a new ticket, the following day, set me up with a claim form for a hotel and meal, then called my wife to reassure her. I am very grateful.
Gary R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I had no issues or claim needs on my trip to France but felt assured that I was covered for emergencies. I will investigate coverage for my next trip out of the country.
Debra F. would
recommend this plan to a friend or relative.
Did not need to use the plan, which is the good news, so can't say one way or another if I could recommend. It was good to have a safety net if it had arisen.
Joanne M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Each benefit under a plan will have a set number of covered events in which that benefit will cover. For the CSA Custom plan, their travel delay benefit would cover events such as a "delay of a common carrier, loss or theft of a passport or travel documents, natural disasters or adverse weather or unannounced strike."
We recommend that you call us when planning your next trip so we are able to assist you in finding the right plan. We are available 7 days a week at 1-800-487-4722.