Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I bought the policy based on fair pricing and good coverage. I put down a deposit on my trip with Crystal Cruises, who then went bankrupt. I filed a claim for the deposit under the travel policy along with the requested documentation, and the claim was paid with zero hassle. I then changed to another cruise line and the remainder of the trip went perfectly with no further issues. I'm very pleased with Generali.
Scott D. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Fortunately we did not need to use our plan. Only purchased the part in case of illness or quarantine as our trip itself was covered by the tour company. Was glad to find a plan that actually HAD quarantine coverage & that it could be purchased separately.
Diana P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I bought Nationwide Prime through "insuremytrip.com". Unfortunately I had an issue on my overseas trip. Very difficult to contact a "Nationwide" rep who knew about this obvious 3rd-party insurance. First words out of his mouth were "I don't think we cover you for that". That's never good to hear when you're in a foreign country. I suffered with the issue until I got back to the US and was covered by my employer's health plan. $20/day travel insurance is barely worth the 64 pages of fine print. Never again.
John P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We thank you for your feedback. All claims are adjudicated based on the terms and conditions of the insurance policy. We have contacted the claims department of Nationwide on your behalf and it appears that this claim was handled correctly. A representative will reach out to you to explain this further.
In the future, please do not hesitate to contact our Customer Care department for any questions pertaining to your policy. Our team of representatives can be reached at 800-487-4722 or by email at [email protected].
Do not use Trawick at all! My baggage was delayed and I filed all documents on time and to the letter. Initially I was told I would hear back in 10 days. Then I was told I would hear back in another 15 business days. Well, another 15 business days have passed. When I called them again, it was as though I was in the wrong. I tried being as polite as possible and then he told me I would hear back in another 30 business days. Along the way, he kept telling me I would receive a status update in an email. I never once have received any emails or updates. Nothing. When I had emailed them, absolutely zero response numbers of time. They said I could go to a website (cbpconnect) to get a status update. When I went there, nothing. And then when I asked on the phone call about it, it says I'm in the system. When I asked I why I wasn't even receiving any updates, he sighed and basically said wait the month.
I think it's all a scam to actually not pay out on an actual valid claim. I submitted airline baggage lost claim forms, boarding passes, filled out Trawick forms, everything. Early and on time and thing.
I am very disappointed in Trawick and in Insuremytrip for even giving them such high ratings when they have been so poor in every aspect of their customer service.
Samuel S. would not
recommend this plan to a friend or relative.
Thank you for your review. Please see the following response from Trawick International.
"Dear Mr. and Mrs. Shin,
Thank you for your review. We are sorry to hear you had a frustrating experience with us and appreciate you bringing this to our attention. Unfortunately, baggage delay coverage is only available for the outbound trip, not the return trip, and if we did not let you know that when you reached out, that is on us. We strive for excellence in customer service and will use your feedback to make us better. We hope you will give Trawick International another chance.
We had a really difficult ending to our amazing trip to Portugal. We ran into issues at the airport and with COVID testing, none of which were our fault. We consider this to be a travel delay and a travel inconvenience. However, the plan that we purchased apparently does not cover our specific situation. We were not reimbursed any of the $2000 we were charged during our extended stay. The reason we bought the additional travel insurance was exactly for this unpredictable and unforeseeable kind of scenario. We're very disappointed in the timeliness of the response to our claim, the unhelpful people we spoke with on the phone, and the unwillingness to accept our claim.
MICHAEL R. would not
recommend this plan to a friend or relative.
10 of
10 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your review. Please see the following response from World Trips.
"The claims for this insured were reviewed under the Trip Interruption, Travel Delay, and Travel Inconvenience benefits of the policy purchased. Regrettably, the claims submitted are not covered under the policy. If the insured would like to appeal this decision, please submit a written appeal to [email protected] and include any additional documentation they have to support the claim."
Tried to call few different time with a question- impossible to get through, no one picks up. What kind of trip insurance company is unreachable when needed.
Will never use this ins again.
Emilia A. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Dear valued customer, I'm sorry to hear you were unable to reach our World Service Center. We have been experiencing periods of high volume and we are aware of the resulting hold times. Therefore we are getting additional representatives to address the issue. Again, our sincere apologies for the lengthy hold times. We appreciate the candid feedback and will do our best to resolve this. If you still need assistance please reply, and I will set up a callback for you.
We thank you for your feedback. All claims are adjudicated based on the terms and conditions of the insurance policy. We have contacted the claims department of Nationwide on your behalf and it appears that this claim was handled correctly. A representative will reach out to you to explain this further.
In the future, please do not hesitate to contact our Customer Care department for any questions pertaining to your policy. Our team of representatives can be reached at 800-487-4722 or by email at [email protected].