Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
The best news is that we had no need to use the coverage. Purchasing the plan we needed was easy, straightforward and included all details we needed to make a decision.
Lawrence D. would
recommend this plan to a friend or relative.
It is hard to say how satisfied I am with the plan but the claim filing process is atrocious. I still have not been able to get out of an infinite sign in loop. I went to the claim page and created a username (email) and password. I promptly got sent an email to verify my password. When I went to sign back in I got the same create and account sign in page. When I tried to create a new account they told me my email had one. I went to the home page and logged in but they said I had the wrong password. When I asked to change my password they said they would send me an email but one never came. I will try again in a few hours and see if that leads to a better outcome and review.
Sidney H. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at [email protected] and one of our dedicated customer service team members will be happy to assist you.
i did not make a claim but it was very easy to work with insuremytrip to understand the coverage and Nationwide did send me detailed info on how to get help if needed while traveling
Michael M. would
recommend this plan to a friend or relative.
We drove all round north and South Island of NZ.
Fortunately we didnt need to use it, but it felt comforting that we had coverage if something did happen.
Marcella K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Extremely expensive comparing premium to possible coverage. If regular insurance charged comparable amounts, no one could afford it. But unfortunately it is necessary for travel coverage. In short, premiums are relatively high compared with conventional non-travel insurance.
Howard B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
Thankfully I didn't have to use the insurance. Hard to evaluate all aspects of the plan. I've used this policy in the past but never a claim. One feature is the ability to increase coverage with additional premiums as you incur additional trip costs.
Karen S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Outstanding. You get more than the cruise ship offers. I felt safe and great knowing I had insurance traveling so far. I didn't need to use it, but happy I had it, just in case! Great company! Great everything, price and what you get for your money. I highly recommend this company
Donna F. would
recommend this plan to a friend or relative.
I am now in the 5th month of attempting to obtain a partial refund for a trip that had to be cancelled due to a dire medical diagnosis and subsequent treatment. The diagnosis was early enough to allow me to cancel the cruise and reduce the insurance request by 50% of the purchased coverage amount. I was on the insurance web site when I contacted the insurance rep through the chat feature and was informed that I did not have a claim submitted (even though the web site showed the claim number, date of claim, and the heading "Claim in Progress" - I have a screenshot). As we were discussing this, the screen suddenly changed to report that I had no claim. When I questioned this, the rep had "no idea" how this happened. I hope I am sending this review prematurely and I am going to receive the partial refund (then I will amend this review) but I am proceeding to answer now as I received a request to do so from the company to review how I enjoyed my cruise.
Ronald B. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback, Ronald. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously. We will review your claim further and be in touch should we need further details. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].