Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Travel insurance is a necessity in these days, but it is largely a scam because companies (hotels, airlines, tour operators) want to charge for services they don’t provide when something changes for their customers. It should be the companies buying insurance to cover their losses, not consumers. Unfortunately, unless there are better consumer protections in the future, these policies will continue to be important. This was the cheapest we found to cover what we needed.
Lisa D. would
recommend this plan to a friend or relative.
We missed 4 ports of call on a trip to Iceland, Greenland, and Canada because of weather. Our ship was delayed 48 hours on the very first day and then we missed 2 more ports of call during the trip. I filed a claim with documentation from the cruise line that clearly stated it was a weather delay/issue but my claim was denied because we were already onboard the ship! I've used many other travel insurance providers and a missed port of call was ALWAYS covered under the trip interruption clause. We checked the other policies and the language was the same as in the World Trips policy so they just didn't want to pay for a set of circumstances that clearly was a trip interruption
Dennis H. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Everything was peaches and cream when the sales rep (Melissa) was taking my credit card for the full payment on day one. Of course, I wanted to take this trip, or I would not have booked it in the first place! When I developed severe medical issues that were well documented by two licensed physicians, I had to cancel any travel plans. When I filed my claim, IMG immediately began interrogating me like a hardened criminal! After more letters and forms completed by the doctors, they still spoke to me like I was lying to them!! They said that they usually took 30-45 days to review all claims. My case was documented, truthful and accurate……but they acted like if they ignore me long enough I might drop it and just go away. Only after weeks of my persistence, the claim was approved and THEN I was told it would be Two Weeks before they might pay me! Not a nice company to deal with!
Roger C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.
While the plan seemed pricey, I did appreciate that they let us transfer the policy when a member of our original travel plans developed a serious illness and we had to change to a different trip.
Sharon S. would
recommend this plan to a friend or relative.
I had luggage delayed at London Heathrow for 8 days, but did not file a delayed baggage claim because I was at my home destination. I did talk with a representative about filing a claim if the baggage was lost - and he was extremely helpful. Thank you
Bernita S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I cancelled the cruise that this policy was for.
I requested to use the premium on insurance for another cruise that I had previously booked and paid for.
Was told I could only use it for the voucher I received for the recently canceled trip and a new booking.
I have no plans for a new booking in the immediate future because of uncertainties of COVID .
I will not ever again use Insure My Trip to purchase travel insurance.
Bernard H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Please see the response below provided by Generali in regards to your review:
'We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We appreciate your feedback as our goal is to provide smooth and seamless transactions for all of our customers. Letting us know how we are doing is the best way to ensure the best possible service for all of our customers. A dedicated team member will be reaching out to you to better explain your voucher options. Please contact [email protected] with any additional questions or concerns."
With all the problems with COVID-19 this company went the extra mile and showed me just how great their business really is. I will return business and let everyone I know to use this company.
denise w. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.