Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Agent was helpful selecting a medical plan to supplement the insurance purchased from the cruise line.
Fortunately it was not needed. That’s what insurance is for.
James S. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I've always bought travel insurance, often from John Hancock, but this is the first time I've had a claim. I had emergency surgery 4 days before departure and had to scrap a monthlong trip. Fortunately, I keep very good records so I was able to provide good documentation for the claim. It was handled very fairly and timely, in my opinion. I filed the claim on March 1, provided chunks of documentation on March 12 and March 27, and received my final check on April 8 - I think that's amazing! My only complaint is that I wish there had been some kind of process tracker so that you'd know where they were in processing the claim - like Domino's lets you know whether they're preparing, baking, finished, etc. :) Other than that, I have no complaints and will be buying John Hancock from here on out.
Janet H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
An incident occurred at the hotel one day prior to our embarkation. Security people knocked on our door stating that they received a call stating I had requested an ambulance--which I had not. Someone had obtained my info and telephone. I think travel agents should know about this. An investigation is in process about this scam.
Barbara F. would
recommend this plan to a friend or relative.
Very good plan coverage and easy navigation online to get the plan in place. The price seemed a little high, but still worth the piece of mind given that we booked more than 6 months out.
Michael K. would
recommend this plan to a friend or relative.
We bought the plan due to the risk of contracting COVID and having to shorten or not participate in the Netherlands Bike Barge trip. The Barge company. had a strict covid testing protocol. My wife contracted nonsystematic covid (determined by rapid test) near the end of the 13 night trip and we had to leave the barge one day and two nights early. Missing the final day and night of activities we had to find Hotel accommodations and rent a car for an additional two days at considerable expense. We would have qualified for filing a claim except for the requirement to obtain a PCR test. We attempted to schedule the test in Amsterdam and the Barge management confirmed the extreme difficulties in finding and scheduling the test. As a result the insurance had no real value as in our circumstance.
Alvin E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback, Alvin. We're sorry to hear about the circumstances surrounding your circumstances and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please visit https://www.generalitravelinsurance.com/position-statements/coronavirus.html
This plan was cancelled, and I was issued a voucher. Using the voucher has been a complicated nightmare. Insuring a new upcoming trip with the voucher has required multiple calls and emails with both C&F and Insuremytrip. The agents are polite but unable to explain why some changes (dates) are handled by the insurer and others (amount of coverage) are handled by the broker. One call or one submission of the form should have covered all issues. This change isn't rocket science. It is no wonder travel insurers are so backed up with claims when they make the simple application of a voucher a bureaucratic paperwork nightmare. And why do they need detailed documentation from new travel suppliers to apply the voucher? This isn't required for an initial purchase after all. Very disappointed in the process, but I do appreciate the kind and supportive agents at inuremytrip who did try to help.
James A. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We didn't need to make a claim but it was close - friends on our river cruise tested positive for Covid and had to stay in Europe - trip insurance is a must these days
William J. would
recommend this plan to a friend or relative.