Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I unfortunately had to file a claim.
Generali was very clear on what needed to be provided.
I spoke to one of their customer service representatives
who was most helpful in clarifying a point.
I telephoned in two times. The first time I called, i believe it was over a weekend, I waited on hold about an hour + and eventually hung up.
I had better luck the 2nd time, as I recall I only waited 15 minutes. They do offer a different number if you are traveling and it's urgent you speak to a representative.
I followed their requirements exactly when I submitted my paperwork and after about 10 days I received a check for the full amount I claimed.
Excellent experience.
Naomi S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
After buying insurance for years, I had two claims with this company this year. Both times, they tried to not pay and made it difficult to collect on my trip delays.
The first time they didn't pay $60, because they try to figure out ways not to pay. The next they did not pay, as even though I was clearly delayed, they found a way to exclude the amount I had to pay to get home.
The second time they made me call repeatedly to get explanations.
It really makes me wonder whether getting insurance to cover Trip Delay is worth it.
Harlan L. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
"TRIP DELAY
The Company will reimburse You for Covered Expenses, up to 200USD per day with a 750USD maximum, if You are delayed, while coverage is in effect, en route to or from the Trip for six (6) or more hours due to a defined Hazard.
Covered Expenses:
(a) Any Additional Expenses incurred;
(b) An Economy Fare from the point where You ended Your Trip to a destination where You Receipts and documentation are required to support a claim."
If you feel your claim was denied unfairly and you met the above terms, please call us at 800-487-4722 and request assistance. InsureMyTrip offers a Customer Advocate program. Customer Advocates contact the insurance providers on the customers behalf in an effort to resolve claim issues.
Your policy includes the following coverage:
"TRIP DELAY
The Company will reimburse You for Covered Expenses, up to 200USD per day with a 750USD maximum, if You are delayed, while coverage is in effect, en route to or from the Trip for six (6) or more hours due to a defined Hazard.
Covered Expenses:
(a) Any Additional Expenses incurred;
(b) An Economy Fare from the point where You ended Your Trip to a destination where You Receipts and documentation are required to support a claim."
If you feel your claim was denied unfairly and you met the above terms, please call us at 800-487-4722 and request assistance. InsureMyTrip offers a Customer Advocate program. Customer Advocates contact the insurance providers on the customers behalf in an effort to resolve claim issues.