Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I am relieved that I didn't have to call you for any part of my trip. The cost of the insurance was reasonable compared to the cost of what NOT having it would have been.
Hazel M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
This plan gave me peace of mind in case I needed to use it. However, they weren't very good with e-mailing documentation or plan costs. I think the only time I received information about plan cost was over the phone as I was making changes. Also, I could not find a single e-mail with the specific coverages and limits of my plan. I did have a hefty PDF with the general terms and conditions, but nothing outlining my specific coverages.
Raul W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your information.
Customers would only receive policies on the date of purchase or in response to a request to amend your policy.
We did review the correspondence that you received from Travelex and did find that you received their Confirmation of Coverage and policy certificate when you first purchased the policy. The Confirmation of Coverage was a link at the bottom of the email containing your name, coverage and trip details.
This policy did not change until you called us on May 1st to amend the return date and increase your total trip cost. Once this request was processed, Travelex again sent you a revised policy showing the change in premium and including a revised Confirmation of Coverage.
Although you did not see the documents attached to the emails from Travelex, it should be there if you review your correspondence. If you still need our assistance, please give us a call.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
We had a trip planned for 4 of us to go to Alaska. Our motherended up getting sick and we needed to cancel. We received our check within days of sending in our information. They were wonderful to work with.
Chad S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
While the pan itself served my needs, I had to file a claim, as one of my travel companions had a family medical emergency, and had to cancel his portion of the trip. The trip was cancelled on Feb 16, 2019, and it took more than two months for the claim to be processed, and benefit check to finally arrive on April 25, 2019. Way too long! Their customer service recording states they try to process claims within thirty days of the forms and documents being received. I initially filed the claim online, filled out all the requested information, and submitted it to their claims dept. Two weeks went by without a word, then I get an e mail telling me that more documentation is required. Wish I could have received that memo a day or two after submitting the initial form, rather than wasting two weeks! the entire process just seemed to take much longer than it should have. I will probably not purchase any more plans from Travel Safe.
Thomas C. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Thank you for taking a moment to review your experience with TravelSafe Insurance. We agree that the claims process was not executed in a fast and efficient manner, but are happy to hear the plan was able to meet your needs overall. In part because of experiences like yours we recently changed our claims administrator. Our average process time is now 12 days. In the future, we hope you will reconsider purchasing TravelSafe based on our plan’s effectiveness and our new claims process. We are continuously looking for ways to improve our levels of service.
Customers would only receive policies on the date of purchase or in response to a request to amend your policy.
We did review the correspondence that you received from Travelex and did find that you received their Confirmation of Coverage and policy certificate when you first purchased the policy. The Confirmation of Coverage was a link at the bottom of the email containing your name, coverage and trip details.
This policy did not change until you called us on May 1st to amend the return date and increase your total trip cost. Once this request was processed, Travelex again sent you a revised policy showing the change in premium and including a revised Confirmation of Coverage.
Although you did not see the documents attached to the emails from Travelex, it should be there if you review your correspondence. If you still need our assistance, please give us a call.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.