Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
As hoped, we had no need to use the plan! However, customer service prior to the trip was amazing! My questions were answered quickly and accurately. Even when I made a mistake filling out the form, that mistake was corrected effortlessly within 24 hours! Will definitely keep this company's name and will share with anyone I know who is needing trip insurance!!
Kathryn W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Generali Global Assistance, as do most companies, calculates your Comprehensive premium based on age of traveler, cost of trip and length of trip. In general, you should expect a plan will cost anywhere from 4%-10% of your total pre-paid, nonrefundable trip cost. For example, if you purchased a trip with a total cost of 5000 USD, travel insurance policies available to you will likely range in price from 200-500 USD, depending on variables.
Please feel free to call us at 800-487-4722 if you wish our assistance in quoting and purchasing a policy.
We needed to cancel our trip at the last minute for medical reasons. We sent the claim on Friday, July 20th the claim was logged into the system on Monday, July 23rd and processed with the check mailed on July 26th. We received the check for the full amount of the claim on Monday, July 30th. The claim was processed expeditiously and professionally with minimal forms.
Leo A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Have used Generali Global Assistance Standard (formerly CSA) on all trips during the past 5 years and always recommend them to friends. On one trip we were delayed and filing a claim was easy.
Michael R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Fortunately we did not have to use plan so it is hard for me to say how satisfied we may have been should your service have been required. Working with you company to acquire the insurance was relatively easy.
Earl J. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.
We almost had to cancel this trip due to a sick relative. If we had, it would not have been covered by the Basic Plan and the $800+ that we spent on the insurance would have been wasted, along with the over $12K price of the trip being lost. The trip was great, only a minor hiccup on a return flight being cancelled, but we handled that ourselves. If you are not going to purchase the "cancel for any reason" coverage, then I suggest saving your money and doing without the Basic plan.
Andrew O. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Thank you very much for your reply.
We are glad to hear that you were able to enjoy your trip and hope that your family member is fully recovered.
Apparently you did not call or file a claim with AIG Travel Guard. The number one and two covered reasons to cancel a trip under Trip Cancellation are:
"(1) Sickness or Injury of an Insured, Traveling Companion or Family Member traveling with the Insured must be so disabling as to reasonably cause a Trip to be canceled or interrupted or which results in medically imposed restrictions as certified by a Physician at the time of Loss preventing continued participation in the Trip;
(2) Sickness or Injury of a Family Member not traveling with the Insured must be because their condition is life threatening as certified by a Physician, or they require the Insured’s immediate care. Such disability must be so disabling as to reasonably cause a Trip to be canceled or interrupted and must be certified by a Physician..."
Although we cannot predetermine a claim, you may have been covered under this policy subject to the plan's terms and conditions.
In the future, you may wish to call the insurance provider's claim number to inquire on coverage.
Please feel free to call us at 800-487-4722 if you wish our assistance in quoting and purchasing a policy.