Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Since I didn't have to file a claim, all I can rate is the stated coverage, which was just what I was wanting. The cost, in comparison to other plans, seemed reasonable. Easy to compare plans.
Alvin K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We did not have to use the coverage but I made sure it had terrorist coverage which seems necessary for travel today. Hopefully it would allow us to cancel if there had been an act where we were going.
Valory K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are happy to hear you trip went smoothly but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
The customer service at John Hancock Insurance was the worst I've experienced in over 20 years. While their office took information for a call back (twice) they never returned my calls. It took 3 days to reach an agent to ask questions about their policy and the agent was unwilling or unable to address my questions on the policy. After requesting to speak to a supervisor I was placed into a voicemail box and again no return call.
Fortunately, I was within the 10-day review period so was able to cancel the JH policy. I purchased a policy from April who provided exceptional customer service when I contacted them with the same questions regarding their Choice policy.
I highly recommend you check out policies offered by April vs. JH; April offers similar coverage (same underwriter as JH), are cost competitive, and April provides excellent customer service.
Brian H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry to learn that you were displeased with your experience with one provider, but pleased to learn of your satisfaction with another.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!