Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I felt comfortable with the plan I chose and thankfully, did not have to use it. However, did have something stolen from my luggage, but did not follow the rules to report it to the police in a timely manner.
cynthia p. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We believe fellow customers will find this review to be very informative.
The below requirements are industry standard for Baggage Loss claims, with slight variation from policy to policy.
If Your property covered under the Policy is lost, stolen or damaged, You must:
(a) notify the Company, or its authorized representative, as soon as possible;
(b) take immediate steps to protect, save and/or recover the covered property;
(c) give immediate notice to the carrier or bailee who is or may be liable for the Loss or damage;
(d) notify the police or other authority in the case of robbery or theft within twenty-four (24) hours.
Reimbursement is based on the Actual Cash Value of the property at the time of Loss up to the policy limits. Original receipts for the lost items may be required to receive a maximum amount of reimbursement.
Very few reviews have gone through the claims experience, but I am one who has. My claim was paid in full. It took approximately 90 days to resolve, but the delay was mostly mine in providing a "cancellation letter" from the airline that the insurer would accept. Communication could have been better. No response to email inquiry. The day I called for a status update, I was told only to be patient. That very day, I received their check in the mail.
Lee R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I had no problems with the InsureAssist TravCan Premier plan itself and fortunately never needed to use it, but InsureMyTrip's customer service leaves much to be desired.
Kimberly M. would
recommend this plan to a friend or relative.
Thank you for submitting your review. We apologize that you were dissatisfied with the customer service that you received in regards to the formatting and printing of your 4 page Confirmation of Coverage email. We will also review your suggestion to make the email more concise through better formatting.
Please keep in mind that we do take pride in training all of our customer service representatives and strive to provide a superior level of customer service so your comments are critical to us. If you have any questions or concerns regarding your experience, please contact us and ask for a supervisor. We hope to continue to serve you in the future.
The below requirements are industry standard for Baggage Loss claims, with slight variation from policy to policy.
If Your property covered under the Policy is lost, stolen or damaged, You must:
(a) notify the Company, or its authorized representative, as soon as possible;
(b) take immediate steps to protect, save and/or recover the covered property;
(c) give immediate notice to the carrier or bailee who is or may be liable for the Loss or damage;
(d) notify the police or other authority in the case of robbery or theft within twenty-four (24) hours.
Reimbursement is based on the Actual Cash Value of the property at the time of Loss up to the policy limits. Original receipts for the lost items may be required to receive a maximum amount of reimbursement.