Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
While I did not file a claim, I did have a problem because I ran out of one of my medications on a Sunday in Vienna. I called the number provided for problems, and the person whoresponded did try to help me. She suggested that I ask the hotel concierge if she could be of assistance locally, but meanwhile she would see what she could do from her end. In fact, the hotel clerk was able to round up a doctor and a pharmacy,and all was well.
Joan V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Satisfaction with the plan was rated 4-star as I did not need to submit a claim. Rationale why the policy was needed: I wanted to obtain a medical and evacuation policy. Though I did not need it for trip cancellation and interruption (I used points for the airfare and my credit card provided some degree of trip cancellation and interruption coverage, this policy came with it, which was a nice bonus. In addition, I was not seeking a Cadillac plan - just a policy for some coverage in the unlikely event of a terrorist event in the destination cities. Finally, the cost was extremely reasonable for my spouse and myself.
Jeffrey D. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
It can be unfortunate to have to cancel a trip but glad AXA Assistance USA was there to support you through the process. Count on us for all your future travel needs.
Fortunately, we did not have to process a claim, so I can't rate the plan accurately. The representative who worked with me and helped with insurance choices was very good, and the coverage seemed accurate for our trip.
Suzanne A. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Insurance is only as good as it handles a claim. I killed my camera, April handled the claim fairly in a month. Communications before I submitted the claim were very prompt and helpful.
Barnabas K. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thanks for sharing your experience. We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We do offer plans that can provide coverage for a variety of different expenses if your flight is delayed. As you mention, our Travel Delay coverage requires a six hour delay or longer in order to provide reimbursement for certain out-of-pocket expenses you might incur while delayed, such as lodging, meals and local transportation. However, if your flight is delayed due to adverse weather, mechanical breakdown of your aircraft, or an organized labor strike, our Trip Interruption coverage can typically reimburse for additional transportation costs you may incur to return home or rejoin your group in addition to any prepaid non-refundable expenses that you had to forfeit as a result of the delay, regardless of its length. We never discourage our customers from filing claims, even if it appears the plan would be unable to provide coverage for you. We hope you’ll consider updating your review. If you have any additional questions regarding the plan you purchased and the coverages available, please contact us at (800) 348-9505 or via email at [email protected].
Shortly after our trip we called with a claim. A friendly representative sent us the proper forms promptly. We were notifiied when they received our completed forms. In less than two weeks our full claim was approved. The check arrived in today's mail, about 10 days after approval. I would highly recommend them to others and will use them again when needed!
Daniel K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.