Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
Relieved that I did not need to file a claim, there isn't anything to write a review on with this plan or with TruTravel other than some "peace of mind" perhaps that if needed I was covered...I hope!!!
CYNTHIA P. would
recommend this plan to a friend or relative.
I guess the old saying still holds true, namely that you get what you pay for. This policy appeared to be a good value, but the coverage was less than expected. Specifically, I lost a day of touring because of a traveling companion's medical problems and expected a reimbursement for that day's loss. Instead, I was informed that no benefits would be paid. The plan apparently says that for an all-inclusive tour like we were on, pro-rata benefits are payable only if an, "entire day, including the overnight accommodations, must be missed." Although we spent our touring time in the local hospital's Emergency Room, that is not sufficient. Some of that is my fault for not reading ALL the FINE print, but what is NOT my fault is that it took 6 months for them to reject the claim. This is, therefore, not a company I would be quick to ever use again.
Jerold W. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with your claim experience. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy.
We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
We luckily didn't have to use the plan, so hard to judge the value. However, although very pricey, we were glad we had this in our back pocket in case we needed it.
claudia b. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I have no idea if they would have provided good coverage had I needed it, since I did not have to make a claim. I know they turned down my claim I had on the last trip prior to this. Fortunately, my trip this time went without any snags.
Judith T. would
recommend this plan to a friend or relative.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!