Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Thank you for the kind review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing you with AXA Assistance USA travel insurance for all of your future endeavors!
We were delayed over night because airline cancelled. Insurance covered meals and lodging. I was very disappointed they refused to pay taxi fare to/ from airport. I highly suggest you request taxi fare as part of trip delay. Thank you.
Esther F. would
recommend this plan to a friend or relative.
Thank you for taking the time to help your fellow travelers.
The InsureAssist TravCan plan offers Trip Delay that includes reimbursement for "(b) Any reasonable additional expenses incurred" as a result of a Common Carrier delay. The policy defines Additional Expenses as "...any reasonable expenses for meals and lodging which were necessarily incurred as the result of a Hazard and which were not provided by the Common Carrier or other party free of charge." This definition precludes reimbursement for the taxi under this policy.
In the future, should you wish to find a plan that would reimburse additional transportation expenses such as taxis from the hotel to the airport under Trip Delay, please call Customer Care at 800-487-4722 for quotes.
Although we didn't need to call upon the travel insurance plan, it provided a measure of reassurance about medical needs while out of the USA and, of lesser importance, invested travel expenses. You were easy to deal with on the web and we felt that we had a good understanding of coverage and how to make use of it if need be. Thanks.
John M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
At our ages, we need to have our backs covered while we travel. Your AXA Assistance USA Silver policy provided the assurance that we need not worry about possible health issues on our trip, and you did this at a reasonable cost.. Thanks for the help.
Philip A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for the kind review! We are delighted to know you’re happy with your purchase and were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
I purchased the RoamRight Preferred plan for traveling in Cuba. I had an unplanned large medical expense that I had to cover with cash because U.S. Credit cards are not accepted in Cuba. It took over a week of emails and phone calls to file a claim and get the expense covered. Given the logistics in Cuba, this was probably reasonable. I would just caution anyone purchasing a plan for Cuba that RoamRight did not seem very experienced in delivering services in Cuba despite selling a policy marketed for travel there. RoamRight did come through in the end with a satisfactory response to my claim, so I give them good marks for their commitment to their customer.
David P. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
The claims adjuster was very helpful and polite but the long process, the frustrating and continual requests for more and more information, was awful. I leaned an important lesson: when purchasing a ticket from an international carrier, always get documentation far in advance in case you need to cancel and submit a claim.
SUSAN T. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
It is a shame that insurance has to be brought based on the passport held. We are a multiple nationality family so we had to buy two policies. It would be nice if families could be on one policy.
David N. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
We appreciate the review that you
left on the TravelSafe Classic plan. We wanted to let you know that the
TravelSafe Classic policy, as well as many other policies on our site,
allows all travelers to be on the same policy providing you live in the same state and have the same travel dates. You do not need to be of the same citizenship. When entering the citizenship of the travelers, you simply need to enter the information of the primary traveler.
In the future, you can always call in
with these types of questions or concerns so that a Customer Care
Representative may assist you.
The plan provided the coverage I needed at a very reasonable cost. I felt a sense of comfort knowing I had coverage just in case of an unforeseen event.
Ameenah L. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.