Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
My husband and I insured our tour to Macchu Picchu with CSA last March. We stayed overnight at an airport hotel in Lima so that we could leave for Cusco early the next morning. However, after a full day of waiting at the airport, the flight from Lima to Cusco was cancelled by Peru Airlines because of a problem that had occurred two days earlier in Cusco. Two other airlines were able to recover from the problem and make the flights within a day. As a result, we missed the first day of our tour and had to pay for an additional night at the Lima hotel. We filed a claim with CSA and were told that they would investigate with Peru Airlines about why the flight was cancelled. However, because Peru Airlines never responded, they refused our claim. Given how dysfunctional the airline was in meeting its obligations to travelers, I'm not at all surprised that they didn't respond to CSA. However, that doesn't justify CSA's failure to respond and to compensate us. We were repeatedly told that they were investigating, but we never did receive a final explanation--only auto-responses saying that someone would get back to us. No one did. Consequently, I'm disappointed to say that I would never use CSA again.
Susan J. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
It actually offered more coverage than we felt necessary for us. It seemed to meet our requirements best of those plans I viewed, though. We decided to go for more, rather than less, coverage.
Leta S. would
recommend this plan to a friend or relative.
Thank you for the kind review! We are delighted to know you’re happy with your service experience. We look forward to providing travel protection for all of your future endeavors!
We had to cancel a trip at the last minute due to health problems. Everyone a RoamRight was extremely helpful and efficient. My claim was processed quickly and within 2 weeks I had a refund for the trip.
Gayle P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Thank you for your review. We are very sorry to hear you had to cancel your trip, but are happy we were able to make everything right on our end. Please keep us in mind the next time you plan a trip.
We did not need to file a claim and therefore cannot comment on how CSA would have handled a claim. However we had peace of mind knowing we were covered in case it was needed.
Alan K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The customer service team at AXA Assistance were fabulous. Prior to filing, I had a number of what I felt were unusual questions and options. In a series of several emails, each having a prompt, clearing fair response, I filed my claim. The claim correspondence kept in in the loop regarding where the claim was i their process, and the refund was received in a reasonable time. The entire process was quick, painless and fair and I would highly recommend them.
lawrence k. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.