Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Thank you for the kind review. Peace of mind is important when travelling and we are glad we were able to provide that for you. AXA Assistance USA hopes to fulfill your insurance needs for any future travel!
Fortunately my trip was free of calamities, illness, cancelled flights and so on. I felt reassured that I did have my "document" in hand jut in case I needed it and I'll soon be ready to sign up for another adventure with AXA backup!
Barbara D. would
recommend this plan to a friend or relative.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
All insurance companies are great until you file a claim. It is only then one really knows if the company is good or not. I did not file a claim for a recent trip, but did for a trip that had to be cancelled earlier in the year. The result was not satisfactory for me.
Paul E. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
The agency that handled this claim, Seven Corners, was extremely slow in processing. After I filed the claim online, there was no communication from them until I initiated it. Would not purchase a John Hancock travel policy again, there are too many other better choices.
Christine B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Fortunately we did not need to file a claim for this trip. But we felt well covered in case we had needed it. We would look at CSA again for future trips.
Donald J. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We were fortunate in having no need to file a claim, but we are very glad to have had the coverage in place. We'll return to you for such a policy in the future. Thanks!!
Richard S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I purchased this plan, and am glad I did. I broke my leg in England, and the hospital there could not do the surgery for at least three weeks. So I called Travelex and they did a superb job of getting me back to the USA, where the surgery took place almost as soon as I arrived. Travelex sent a trauma nurse to get me home, arranged for a stretcher flight to take me home, had ambulances waiting in multiple places, had passport and customs officials process me on the plane before I got off, and paid my hospital bills and ambulance bills in England. They also arranged for the US hospital to be expecting me and have me signed in so I could immediately be prepared for surgery. I will never again travel overseas without this insurance. I have told my grown children that if they ever go out of the country that if they do not purchase the insurance that I will purchase it for them. In addition to getting me back to the USA Travelex promptly reimbursed me for things I paid for but could not participate in because of my accident -- because the insurance included trip interruption.
Michael S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I did not use the plan but the cost made it affordable to have in the event of an emergency should I have needed it. In other words I am glad to know I had the insurance while traveling for 4 different countries. Will definitely consider another policy with them when I travel back to the UK. Thanks so much.
Kelly G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.