Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I was very satisfied with the plan I purchased in that it offered me what I was looking for, was competitively priced, and easy to purchase. Fortunately I did not need to file a claim so I can't respond to how it might have helped me if I had needed it.
Sydney F. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
no problems. I did call RoamRight to tell them that our flight had to be extended one day past our coverage. The customer service representative handle the situation at no charge. We got our confirmation within minutes, plus I could clearly understand the representative. It is very important to me that customer service reps speak English clearly.
James A. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
The claim took two months to reach a settlement. I had to call Trip Mate several times in order to get a status of the claim. The online claim status function did not provide any pertinent information. Trip Mate did not do anything with the claim for the first 30 days. The claim should have been resolved in a couple of weeks or less since I had submitted 15 documents supporting my claim. The claim was finally resolved and I did receive full payment but it took too long too finalize and was very stressful for me.
Henry S. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
On behalf of Global Alert, we apologize for any stress that you may have felt due to the lengthy claims process. Generally Trip Mate, who handled your claim on behalf of Global Alert, does usually have a 30 day turnaround time. Unfortunately Trip Mate experienced a much higher volume of claims than anticipated after the damage inflicted by Hurricanes Irma, Jose and Maria which significantly slowed down the processing time.
We certainly appreciate your review and will bring your comments to the company's attention. However, if you do have any further questions or comments, please feel free to call Customer Care at InsureMyTrip (800) 487-4722.
have been happy with travelex and in all my years traveling only had to file one claim for clothing I bought when my luggage was lost. Claim was handled promptly
Theodosia Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I worried a good bit that something would happen to me that would be considered a pre-existing condition and that my claim would be denied. If I had to do it over again, I would get the plan which covered ALL reasons for a claim.
Margaret P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
My bag was delayed for one day and I have to go back to the airport to pick up my bags he following day. The provider in Lisbon cannot deliver my bags to the apartment we are staying so I have to go back to the airport to get my bag the following day. I submitted a claim for the taxi fare with the receipt and my claim for the taxi fare was denied because they said the policy i bought does not cover taxi fare. It covers delivery charge. But they cannot deliver it so I asked them if they can consider the taxi fare as the delivery charge and all they say is they do not cover taxi fare. But if the carrier deliver the bags using the taxi and charges me the taxi fare as a delivery charge then they will pay. Tell me if you are reasonable.
Maria R. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We appreciate your review since it, once again, allows us the opportunity to remind our customers that coverage for reimbursement is very specific as stated in the policy. In addition, Terms and Conditions may vary by state and insurance carrier and there is no one policy that will cover every situation.
In response to your comments, we did make a complete review of your policy to determine if there was any coverage available under Baggage Delay / Baggage Delivery. Your John Hancock Bronze plan states that:
"BAGGAGE DELAY / BAGGAGE DELIVERY
We will pay You for the expense of replacing necessary personal effects, up to the maximum shown on the
Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 12 hours, while on a Covered Trip, except for travel to final destination or place of residence.
If Your Checked Baggage is delayed after You have reached Your destination and the Common Carrier makes a charge for delivery, We will pay the reasonable cost up to the Baggage Delivery Maximum Benefit shown on the Schedule of Benefits to deliver Your Checked Baggage to Your Destination. A copy of the delivery invoice and verification of the delay or misdirection by the Common Carrier must be submitted with the claim.
You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects
must accompany any claim."
Since the policy clearly limits reimbursement "...to deliver Your Checked Baggage to Your Destination...", there would be no payment for the taxi.
Please call Customer Care at (800) 487-4722 if you need assistance in the future to quote and select a policy. We are available weekdays from 7:00 AM to midnight and weekends 9:00 AM to 9:00 PM ET.
We certainly appreciate your review and will bring your comments to the company's attention. However, if you do have any further questions or comments, please feel free to call Customer Care at InsureMyTrip (800) 487-4722.