Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Received my check to settle my claim. I am being paid in full for my out-of-pocket medical costs with no deductible as the policy states. Great policy. AXA was quick to process claim and was in communication with us.
Norman M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Upon receipt of your review, we did contact AXA Assistance USA claims department who advised that you did call AXA claims because you had a baggage delay. However, you did not wish to provide supporting documentation so you decided that you would not file the claim. Of course, we respect your decision not to proceed with your claim but supporting documentation is a necessary requirement when filing a claim with any insurance carrier.
Once again, thank you for your review. Should you change your mind and wish to report the claim, please contact the AXA claims department.
Thankfully we didn't need to use our trip insurance, but it was nice to know we had it.
Several passengers on our ship became ill and had to leave. I found myself hoping that they
had good travel insurance.
Clifford M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The true value of a Plan is what happens and how you are treated when you file the claim. Since no claim was filed, it is difficult to completely evaluate.
James B. would
recommend this plan to a friend or relative.
The real value of an insurance policy is demonstrated in the provider's handling of a claim. Since I had no claim, I have no information on that key bit of information. Hancock's plan appeared to me to offer more features than many at a competitive cost.
Eldon P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
From the very beginning when I called, I felt comfortable with the plan. the man with whom I spoke was knowledgeable and explained in detail. I didn't have to use it but felt safe and would recommend this company. very reassuring.
Yvonne K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Although we did not have to make a claim. It was a comfort knowing we had the insurance. another on the cruise had a mega medical problem causing the ship to make an unscheduled stop
Joan R. would
recommend this plan to a friend or relative.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
Upon receipt of your review, we did contact AXA Assistance USA claims department who advised that you did call AXA claims because you had a baggage delay. However, you did not wish to provide supporting documentation so you decided that you would not file the claim. Of course, we respect your decision not to proceed with your claim but supporting documentation is a necessary requirement when filing a claim with any insurance carrier.
Once again, thank you for your review. Should you change your mind and wish to report the claim, please contact the AXA claims department.